1.For an organization with which you are familiar, describe the critical success factors, i.e., the few events that must occur for the organization to be successful.
Then, identify three cross-functional processes and rank each of them on the basis
of (a) their importance with regard to the critical factors and (b) relative need for improvement.
2. For one of the processes in problem 1 , prepare a process mission
statement and a statement of process goals.
3. For one of your key business processes, propose a process owner
and members of a process team.
4. For the process in problem 3 above develop a flowchart of the