The organizational role of human resources has changed considerably over the years. At one point in time, HR provided services. Now, in many organizations, HR provides strategic advice and counsel, as well as has a place in the C-Suite. In the case of Zappos (our case study this week), HR has become like a line area of the company, or a part of the executive team, and impacts every part of the company.
For this discussion post, explain and explore how human resources can create revenue and can play a vital role in partnering with an organization to achieve its strategic objectives.