Guided Response: Consider ways in which you might like to interact with your peers. For example, what additional information might you share with your peers that could be helpful in their analysis of the case study? Did you respond in the same manner, or differently? Please be courteous and adhere to the rules of respectful engagement throughout your replies. substantive replies of at least 100 words to two different peers
In verbal communication, people use words to share information. A person may use either speak or write these words to deliver a message to an individual or group (Devito, 2020). Since John has a slight hearing problem, I will spend more time with him to understand his personality. My first meeting with John would require me to listen to him and understand his challenges. I will also encourage him to participate in group activities and ensure that other people understand his hearing impairment.
Acknowledgment is one of the effective verbal communication techniques that can help me engage with John. In this way, I will acknowledge John’s contributions by welcoming his ideas and paying attention to what he says. Another technique involves a demonstration of an understanding of what John’s ideas and concerns. Lastly, I will encourage John to express his thoughts by showing interest and asking him questions.
Communication accommodation theory can be applied to my interaction with John. This theory will enable me to adjust how I communicate to accommodate John’s hearing impairment (Giles, 2016). Therefore, I will apply convergence to adapt to John’s communication characteristics. This approach will reduce the social difference between John and me and ensure that I understand his concerns.
John’s hearing impairment may pose significant challenges to my interaction with him. The main challenge would be John’s reluctance to express his thoughts and concerns. In this case, I may not understand John’s problems, and he may feel as if he is not part of the group. John’s reluctance to express his thoughts may make it challenging to integrate him into group activities (Devito, 2020). In such a situation, I may not understand his personality as well as likes and dislikes. As a case manager, I will encounter challenges in integrating John into any group at the facility.
Devito, J. (2020). The Interpersonal Communication Book (14th ed.). Pearson.
Giles, H. (2016). Communication Accommodation Theory. The International Encyclopedia Of Communication Theory And Philosophy, 1-7. https://doi.org/10.1002/9781118766804.wbiect056
Two factors that are part of verbal communication, beyond words would be to maintain a positive face and be direct when communicating with John. Getting to know John will help in effectively communicating with him. Because he is hard of hearing he may speak louder or with greater emphasis on certain words, and it is important to understand the culture he comes from so you know his level of openness. Often times different cultures have different meanings for words so it is important to be familiar with the culture a person is from. It is also important to be inclusive “Inclusive messages include all people present, acknowledge the relevance of others, and are normally considered polite” (DeVito, 2016, Sec. 4.1). Making him feel part of is important, it would be helpful when addressing the group about activities to speak clearly, concisely, slowly and loud, so that John can hear and feels included.
It will be important to make non verbal contact with John by maintaining direct eye contact and acknowledging him. By responding directly to John he will know that I am listening and it will encourage him to express his thoughts and feelings.
Communication accommodation is a good theory to apply to communication with John. Matching his speech style, slowing down my speech and speaking louder will be important. This should make him feel more comfortable and help him to open up.
It would be more difficult to communicate with John because he is hard of hearing. Because of this I will have to slow down my speech and speak louder. I will need to make adjustments to the way I run groups in order to accommodate his needs.
ReferencesDeVito, J.A., (2016). The interpersonal communication book (14th ed). Retrieved from https://content.ashford.edu
Guided Response: Consider ways in which you might like to interact with your peers. For example, how might you extend the discussion of nonverbal communication (e.g., discussing topics similar to or different from your peers, what you found helpful about this activity, etc.)? Please be courteous and adhere to the rules of respectful engagement throughout your replies. two substantive replies of at least 100 words to two different peers
Nonverbal communication refers to gestures facial expressions, tone of voice, eye contact, body language, posture, and other ways people can communicate without using language.
Last week I had to sit with two different suicidal patients. As I set there I observed them closely I was thinking to myself what led them to that point in their life. One thing I have learned is to never judge a book by its cover because you never know what a person is going through. The first patient was in her 50th and I noticed while she was asleep she kept moving all over the bed and crying in her sleep. Once she woke up and started talking she asked what was my name and when I told her she said she had a granddaughter name Aliyah but spelled differently. While she was talking about her granddaughter she was smiling so I knew she made her happy. But when she talked to the social worker she started waving and swinging her arms getting frustrated. This patient uses both verbal and nonverbal communication. The next patient was a teenager she laid in the bed and cried her eyes out and I felt so bad but I know as a professional I can not how no emotions so I put my feelings to the side and let her come back to herself. She seemed to be scared and alone because that was her first time trying to hurt herself. Once talking to her I could tell she was a smart kid and excited about taking a college course to further her dream. She used great eye contact while she was talking and she showed her the same respect so I knew she had a little trust in me I never went into details with her because I did not want to break the HIPPA code so I stayed in my lane. Her parents are elderly but she loved them and while they were visiting her she was happy and smiling so I know they had a great relationship. After my shift, I wished her well and I told her to pray and keep her head up and focus on herself and getting better. One thing I learned from both of the patients is depression is real and when you are having signs please get help even if you are in denial.
Devito, J.A., (2016). The interpersonal communication book (14th ed). Retrieved from https://content.ashford.edu
What nonverbal messages did you observe?
Some days ago, while I was in a coffee shop, I realized that almost all people communicate verbally and complement with nonverbal cues. Nonverbal cues include:
Intimacy and greetings. Some couples could wink more than once indicating their intimacy while others indicated their greeting.
Calling the waiter. Some people used hand gestures to call the waiter when they wanted to make an order.
Boredom. Another nonverbal cue was when a lady’s foot was pointed towards a man who seemed drunk but the other is pointed towards the nearest exit, which meant that she wanted to end the conversation with him. He seemed to talk too much which she seemed not interested.
Conversation. Most of the people also were engaging in conversations and I learnt that they were into it because the leaned towards each other.
Fatigue. Other people also looked tired, I think they had rough work during the day. They had crossed their arms.
Happy moments. Through facial expression, I could learn that other people were having happy moments, they could smile regularly.
How did the nonverbal messages or cues aid in communicating effectively?
Nonverbal messages and cues helped the concerned parties to understand each other more than just talking. For example, a lady who was bored could be understood and others who greeted each other could communicate without necessary shaking hands.
What consistencies or inconsistencies between verbal and nonverbal messages did you observe?
From what I observed I could notice that there was consistency in presentation of messages because people could communicate their moods, messages which were appropriate with the nonverbal cues. For example, crossed arms meant that the person was tired because it was warm evening, the gesture of calling the waiter was also constructive.
Provide examples of effective nonverbal communication techniques (either by those you observed/watched or from those in the text) that you could use as a professional in a health and human services setting. How and why would you use them?
Human servants such as waiters or health professionals can utilize the above such as gestures while communicating with their clients. They can also read the facial expressions to know the mood or feelings of the clients and attend to them accordingly. Also health officers can wink and smile at the patients to greet and give them hope respectively (Riess & Kraft-Todd, 2014).
Riess, H., & Kraft-Todd, G. (2014). EMPATHY: a tool to enhance nonverbal communication between clinicians and their patients. Academic Medicine, 89(8), 1108-1112.
Substantive responses to at least two peers
Ask at least one question in response to an original peer post that you would like the author to explore further.
What is a Whistleblower?
An employee who discloses information that s/he reasonably believes is evidence of illegality, gross waste or fraud, mismanagement, abuse of power, general wrongdoing, or a substantial and specific danger to public health and safety (Government Accountability Project, n.d.). A whistleblower is just that, someone who sees something that is wrong and calls attention to it. In recent years, the term, “see something say something” has been heard in almost all faucets of society. Schools, internet, workplaces, even highway signs have used the phrase to help keep individuals/workplaces safe. Many times, whistleblowers receive backlash for blowing the whistle. Death threats, loss of jobs, physical violence, and verbal abuse. While some workplaces are encouraging whistleblowers, many are still scared to blow the whistle because of the backlash they may receive.
Dr. Jeffery Wigand, a tobacco researcher, is a well-known whistleblower. During his time as a tobacco researcher, he discovered and revealed that Brown and Williamson Tobacco Corp. knew tobacco was addictive (Ravishankar, 2003). Although his whistleblowing gained him attention and helped shape public policy, he was still subjected to threats against him and his family, loss of income, and threat of litigation for breach of confidentially.
Dr. Wigand showed a high level of moral intelligence. Moral Intelligence is defined as the capacity and ability to differentiate right from wrong, the possession of strong ethical beliefs and their practice, and proper and respectful behavior (Mahmoudirad et al., 2020). Wigand put his own personal safety aside to help protect others from big tobacco. He surveyed the risk of himself and his family and the risk of millions and decided the millions outweighed his own risk. Dr. Wigand was able to differentiate right from wrong, had strong ethical beliefs, and proper behavior.
From the outside looking in it is easy to say Dr. Wigand made the right call and I would do the same. At the same time, I can say that I’ve never been in an ethical situation of this magnitude and it is hard to say how I would react. I’d like to think of myself as having a high level of moral intelligence and I know right from wrong, or good vs. evil. I also know it is hard to say what I would do if I was actually in his situation. I would most definitely want to blow the whistle but that’s easy to say when you’re on the outside looking in.
Government Accountability Project. (n.d.). What is a whistleblower? [Web page]. Retrieved from https://www.whistleblower.org/what-is-a-whistleblower/ (Links to an external site.)
Mahmoudirad, G., Khoshbakht, H., Sharifzadeh, G., & Izadpanah, A. (2020). Relationship between Moral Intelligence and Psychological Safety among Emergency and Intensive Care Unit Nurses. Health, Spirituality & Medical Ethics Journal, 7(1), 2–8. https://doi-org.proxy-library.ashford.edu/10.29252/jhsme.7.1.2
Ravishankar, L. (2003, February 4). Encouraging Internal Whistleblowing in Organizations [Web page]. Retrieved from https://www.scu.edu/ethics/focus-areas/business-ethics/resources/encouraging-internal-whistleblowing/
Too many bad things in the name of good
There are countless fatal and potentially elements in this world from alcohol and tobacco, processed foods and beverages, pollution and household cleaners, and prescribed medications. While most of these items set out to better or convenience the unhealthy or rushed family, each comes with consequences. Each also makes the maker very wealthy. I believe that money has its way of speaker far louder volumes than the concern of one or many. At the same time, I believe that the public has a right to know and the maker a responsibility to inform.
I would instead rest knowing that I do the best in all I do for those I contact. No amount of money can replace the humbling influence and sense of self that comes with this. I would instead earn $30,000 annually for making a difference in life than $300,000 for causing the demise of life. Last year, the screams of my mother pleaded for her life. Those screams still echo in my life. She succame to COPD and CHF, two of the many diseases smoking cigarette claims. There is no amount of money, apathy shown by the professor of the then course, nor words of compassion that can replace her life and life.
Blowing the whistle
The laws of the 1989 Whistleblower Act protect disclosures of information. While the acts may encourage injured parties or secret holders to come forward, the fear of retaliation paralyzes them (Ravishankar, 2003). Being the FDA has every right to investigate fraudulent claims and products, leading to harms against another. Wigand had every right to step up and speak out – there was a truth to be told about a dangerous aspect of a trade. He acted in goodwill and honesty to keep others ill or fall to disease (Wigand, n.d.). The bottom line should be if you are in the wrong, then fix it. Cigarette companies are one of many makers of addictive and unhealthy products in the name of wealth. If wealth comes before health, there is a severe problem. I would have done the same thing as Wigand. I know how much I value the safety of others and my sense of integrity.
Ravishankar, L. (2003, February 4). Encouraging Internal Whistleblowing in Organizations [Web page]. https://www.scu.edu/ethics/focus-areas/business-ethics/resources/encouraging-internal-whistleblowing/ (Links to an external site.) (Links to an external site.)
Wigand, J. (n.d.) Inside the Tobacco Deal [Web page]. http://www.pbs.org/wgbh/pages/frontline/shows/settlement/timelines/wigand.html (Links to an external site.) (Links to an external site.)