ATMC ICT352 ICT Project Management

Assessment and Submission Details
Marks: 20% of the Total Assessment for the Course
Due Date: 4:30pm Friday, 16th April 2021
Submission Online – Individual Report
Assignments are to be submitted by SafeAssign.
DO NOT SUBMIT THE ASSIGNMENT TO THE COURSE CO-ORDINATOR OR LECTURER.
The assignment will be marked out of a total of 100 marks. Once marked, ALL assignments will be checked for plagiarism and/or collusion between individuals.
Refer to your Course Outline or the Course Web Site for a copy of the “Student Misconduct, Plagiarism and Collusion” guidelines. Academic Integrity Information.
Note: Each student MUST be able to produce a copy of their assignment and this copy MUST be produced within 24 hours of it being requested by the Course Co-ordinator. Failure to produce the second copy of the assignment when requested may result in loss of marks or a fail grade for the assignment.
Requests for an extension to an assignment extension MUST be made prior to the date of submission and requests made on the day of submission or after the submission date will only be considered in exceptional circumstances. Please note because this assignment forms the basis of the next task extensions will not be given without documented medical evidence off inability to work.
ATMC ICT352 ICT Project Management Task 1
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Case Study: Event Supplies
In 1990, Xavier and Rose Morgan set up a catering equipment hire business, Event Supplies, to supply a wide range of equipment for all types of function from a small private party to a large corporate event. Initially focussing on their own locality just outside Melbourne and supplying items such as crockery, cutlery and glassware, the small family business steadily grew in terms of both the items they offered for hire and the area they serviced. The items for hire now also include a range of tables, chairs, buffet bars, fairy floss and donut machines, warming ovens and plate stands as well as cushions, table runners, chair ties and linen napkins in various colours.
In the early 2000s, Event Supplies extended the services they offered to include a design service for themed events. Whilst respecting and embracing the richness of Australian history and culture in their event design service, Xavier and Rose Morgan have also been influenced, through the connections they have across Europe, by the latest European trends in style. The profitability of the business has always been influenced by the global economic climate so being able to diversify has enabled the business to survive in tougher economic situations. In 2019 the annual turnover of the business reached two million dollars.
Event Supplies now employs the Morgan’s two adult children. The Morgan’s elder son manages the fleet of delivery vehicles. Their second son, Will, joined the business after completing his business management degree in 2018. An internship undertaken within his degree program led Will to consider some new ways in which the family business could diversify. However, Xavier and Rose Morgan advised Will that his ideas would have to wait until he had a full understanding of the business.
In March 2020, Event Supplies were immediately impacted by the lockdown restrictions imposed following the outbreak of Covid 19. As a result of the pandemic restrictions, many customers cancelled their bookings and requested refunds. The uncertainty that followed, including the closing of the borders between various States and Territories and the various lockdowns in the Melbourne area, decimated Event Supplies business.
In order to generate some income, the Morgan’s and their Sales Manager, Trent Beadly, decided to ask Will to explain his diversification ideas in more depth. One of Will’s ideas centred around adding sales of the more exquisite crockery and glassware items, to the current business model of hiring it out. Another idea involved creating and marketing gift boxes that included an item from the range of crockery, cutlery or glassware and other types of goods such as sweet and savoury treats and/or beverages or beverage components. These could be ordered by a customer, include a special message and be sent to the customer’s chosen recipient.
The team at Event Supplies have discussed using their current website to facilitate these new ideas. However, they are concerned that potential customers may think that the products being sold may be second hand rather than new. Whilst they are keen for their reputation for exemplary customer service and quality goods to be associated with these new ideas, they have decided that a new, more user-friendly website should be commissioned. Event Supplies would also like an app to be developed so customers can place orders via their phones.
ATMC ICT352 ICT Project Management Task 1
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The generation of ideas inspired Rose Morgan to consider how she could share the expertise in designing themed events that she has developed over the last 15 to 20 years. Rose is unsure of the best way to deliver this type of service. So far, she has considered running workshops, which could be delivered online or face-to-face when travel restrictions allow and developing video demonstrations. Rose understands that if the video demonstrations were posted on the website and advertised on social media, they could reach a wider audience but is concerned that the personal touch, evident in their current customer service model, would be lost. Whilst running face-to-face workshops could be prone to disruption if pandemic restrictions are enforced again, the workshops may engender further options to diversify such as offering accommodation for workshop attendees who travel from further afield.
Currently, they are only using FaceBook as social media. However, they acknowledge that they should improve their social media image and become more pro-active in this medium. They intend to expand to Instagram but would like to explore using social media and video meeting software to publicise Event Supplies and use for the demonstrations. They would also like to build a low-cost studio inside their premises for the demonstrations.
Management team
Xavier and Rose Morgan
Joint CEOs
Duncan Morgan
Transport Manager
Will Morgan
Marketing Manager
Trent Beadly
Sales Manager
With so many competing opportunities and ideas, the management feels overwhelmed and has asked outside consultants, Autre Consultants, to come and assist with project planning. You are one of the consultants.
They have asked each of you to choose ONE of the following project themes and collaborate with the Event Supplies management team to outline a Project Charter to deliver value to Event Supplies.
Project 1 – Developing a new user-friendly website
Project 2 – Developing a customer ordering app
Project 3 – Building a low-cost studio to enable demonstrations to be undertaken
Project 4 – Investigating opportunities to run workshops for designing themed events
Project 5 – Developing, producing and marketing video demonstrations for designing themed events
ATMC ICT352 ICT Project Management Task 1
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Your task is to prepare a project charter on your proposed project. Please include the following sections in the main body of the report. Standard report structure must be adhered to.
Project Charter Structure
Chapter 3 of the Text outlines Project Charters – use it as a general Guide to produce a Project Charter with the following headings:
1. Title
2. Background
3. Scope overview
4. Business case
5. Milestone schedule (with acceptance criteria)
6. Risks, assumptions and constraints
7. Stakeholder list
Assignment Requirements and Deliverables
Your report should be one thousand (1000) words and it would be best to be no longer than one thousand five hundred (1500) words long.
The report is to be prepared as a single Microsoft Word document.
Submission
The completed assignment is to be submitted by SafeAssign on or before the due date.
The assignment will be assessed according to the marking sheet (Appendix A). Late submission of the assignment will result in the maximum deductions of points as per USC School policy for each day late (including weekends).
USC Assessment Policy
Assignment Return and Release of Grades
Assignment grades will be available on the course web site on two weeks after submission at the latest. An electronic assignment marking sheet will be available.
Where an assignment is undergoing investigation for alleged plagiarism or collusion the grade for
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the assignment and the assignment will be withheld until the investigation has concluded.
Assignment Guidelines
This assignment will take three weeks to complete and will require a good understanding of the Project Management material for successful completion. It is imperative that students take heed of the following points in relation to doing this assignment:
1. It would pay to start this assignment early.
2. Ensure that you clearly understand the requirements for the assignment – what has to be done and what are the deliverables.
3. If you do not understand any of the assignment requirements – ASK your workshop tutor.
4. Each time you work on any aspect of the assignment re-read the assignment requirements to ensure that what is required is clearly understood.
Appendix 1 ICT352 Task 1 – Project Charter Rubric Criteria High Distinction (85-100%) Distinction (75-84%) Credit (65-74%) Pass (50-64%) Fail (25%) 1. Identify and justify a project solution that will satisfy the specific client requirement and strategically aligned with the client vision and mission Systematic and skillful An insightful and concise scope overview outlining the final deliverable and project boundaries. A persuasive and insightful high-level business case quantifying the benefit vs cost and outlining why the client should go ahead with the project Thorough and effective A concise scope overview outlining the final deliverable and project boundaries. An insightful high-level business case quantifying the benefit vs cost and outlining why the client should go ahead with the project Effective A scope overview outlining the final deliverable and some boundaries. A high-level business case quantifying the benefit vs cost and outlining why the client should go ahead with the project Competent A project overview outlining the final deliverable and some boundaries. A business case outlining the benefit vs cost and project rational. Basic / simplistic / non- specific (20%) 2. Identify what the client would like the project to deliver and demonstrate an understanding of the organisational context of the project and its stakeholders. Comprehensive and insightful A meaningful title that encapsulates the project. A well-researched background that portrays a high level and insightful understanding of the project context and the hopes and aspirations of the client for the project. Thoroughly explains A meaningful project title. A well-researched background that portrays a high-level understanding of the project context and the hopes and aspirations of the client for the project. Effectively explains A meaningful project title. A researched background that portrays a high-level understanding of the project context. Accurately explains A generic project title. A background that portrays an understanding of the project context. Narrow / shallow explanation A very shallow and / or generic background that just regurgitates the case study.
ICT352 ICT Project Management Task 2
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Criteria High Distinction (85-100%) Distinction (75-84%) Credit (65-74%) Pass (50-64%) Fail (20%) 3. Propose and justify high level management strategies for managing stakeholders and risk. Comprehensive and insightful Insightful Identification, management and clear communication of high level project risks, assumptions and foreseeable constraints, and how they impact the project. Identification of important stakeholders and appropriately identify their role and impact on the project. Thoroughly explains Identification, management and clear communication of high level project risks, assumptions and foreseeable constraints, and how they impact the project. Identification of important stakeholders and appropriately identify their role and impact on the project. Effectively explains Identification and management of high level project risks, assumptions and constraints, and how they impact the project. Identification of important stakeholders and appropriately identify their role and impact on the project. Accurately explains Identification and some management strategies for project risks, assumptions and constraints. Identification of stakeholders identify their role and impact on the project. Narrow / shallow explanation A very shallow and / or generic risk management strategy and stakeholder list. (20%) 4. Identify the project lifecycle and create a high-level schedule to complete the project within boundaries and with specific acceptance criteria Insightful and Justified An insightful Milestone Schedule reflecting project phases specifically appropriate to the lifecycle of the project. Each phase has meaningful milestone/s, phase deliverable/s and very specific acceptance criteria authorized by the appropriate stakeholder/s Informed and Relevant A Milestone Schedule reflecting project phases appropriate to the lifecycle of the project. Each phase has milestone/s, phase deliverable/s and specific acceptance criteria authorized by the appropriate stakeholder/s Relevant A Milestone Schedule reflecting project phases generally appropriate to the lifecycle of the project. Each phase has milestone/s, phase deliverable/s and acceptance criteria authorized by the appropriate stakeholder/s Reasonable A basic but adequate Milestone Schedule reflecting project phases, milestone/s, phase deliverable/s and acceptance criteria Irrelevant / extraneous
ICT352 ICT Project Management Task 2
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Criteria High Distinction (85-100%) Distinction (75-84%) Credit (65-74%) Pass (50-64%) Fail (15%) 5. Demonstrate a collaborative and professional approach between the client and project manager Reciprocates Professional and succinct, but not totally formal writing style that insightfully demonstrates shared project ownership by both the client and the project team. Collaborates Professional and succinct writing style that demonstrates shared project ownership by both the client and the project team. Engenders Professional writing style that indicates shared project ownership by both the client and the project team. Represents Writing style that indicates shared project ownership by both the client and the project team. Unprofessional / Solitary Talking at the client. Disengaged with the project


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