IT security

Subject :- IT security , due 17 April
TASK

A. Essay Questions

Write minimum 600 words for each of the following two short-essay questions. Both the questions are of equal value (25 marks each). You should provide credible references for each question according to the Faculty guidelines. Although there is no rigid maximum word limit, around 850 words maximum, per question will be appropriate.

Question 1

Research the concept of Quantum key distribution (QKD) in the context of information security and report your findings. Your report should include the following details: what quantum key distribution means; quantum key exchange; vulnerabilities of QKD; and future directions of QKD.

Question 2

There are several filtering mechanisms available to examine packets using firewalls. Research various firewall filtering mechanisms and write a short report comparing four popular filtering mechanisms. Use the following criteria for comparison: filtering technique; complexity; usage; and future trends.

B. Hands-on Task

It is a common misconception that HTTPS provides anonymous Web browsing. This is not the case. A secured HTTPS connection can ensure confidentiality (what you’re sending can’t be read by others) and authentication (the website you’re visiting is really who they say they are). However, it does not provide anonymity. Eavesdroppers cannot see what you are sending, but they can see that you are sending something to that website.

Onion routing can provide anonymity via an encrypted network of “relay” servers. Computers around the world pass your fully encrypted traffic. The intermediary relay servers do not know the entire path of the onion network. Requests that come from you appear to originate from around the world. You have complete anonymity. It’s still a good idea to use a secured end-to-end HTTPS connection, because the connection between the last relay server and the site you are visiting is not encrypted.

1. Open a Web browser.
2. Go to http://www.google.com/.
3. Search for “my IP address.”
4. Press Enter.
5. Click on the first result.
6. Take a screenshot showing your IP address.
7. Go to www.TorProject.org.
8. Click Download.
9. Click on the link for Windows 10 (or as appropriate) under Tor Browser Bundle.
10. Save the file in your download folder.
11. Browse to your download folder.
12. Right-click the Tor executable and select “run as administrator.”
13. Click Yes, and Extract.
14. Browse to the C:\security\Tor Browser folder.
15. Right-click the executable labeled “Start Tor Browser.exe” and select “Run as administrator.”
16. Click Yes. (A new Web browser window should open.)
17. Within the Web browser, go to www.Google.com.
18. Search for “my IP address.”
19. Click on the first result. (If you get a warning about an “Untrusted” connection, just click on I Understand the Risks, Add Exception, and Confirm Security Exception.)
20. Take a screenshot showing the new IP address. (This is someone else’s IP address.)

Your submission should include the following:

A report presenting a brief discussion about Tor and an explanation of the two screenshots obtained in Step 6 and Step 20. Include the two screenshots within your report. Use appropriate captions. (Maximum word limit=850)

RATIONALE
back to top
This assessment task will assess the following learning outcome/s:
be able to explain fundamental information security concepts.
be able to discuss and debate some of the security implications of computer networks, including cryptography.
be able to compare and contrast firewall technologies.

Assignment #5 – Qualitative Coding

Assignment #5 – Qualitative Coding
Name:_______________________

Directions: This is a sample write up from an observational ride-along. For this assignment, you will simply code the data, qualitatively, and then resubmit your work with codes attached. You may use the comment function in Microsoft Word, print it out-code it-scan it back in, or any other way you can think of to code the data qualitatively. Good luck! Be patient! Have confidence!

OFFICER ASSIGNMENT AND BACKGROUND

O1 is a 40 year old white male who has been working this (Second 12) shift for 6 weeks. O1 was on second shift in the eight hour grouping, and was on the south side. O1 is now assigned to the North end due to all of the layoffs. When SPD returns to 8 hour shifts, O1 will gladly be back on second shift. O1 does not live in the city, but rather in the country or “civilization”. O1 was formerly an accident investigator, so he works a lot of accident scenes. O1 got a Bachelor’s in Criminal Justice, and was in the Marines for four years serving in the Persian Gulf War. O1 said that being in the Military helped pay for his tuition.

@Sequence 1, Activity 1
Roll Call. Officer who was supposed to provide an observation officer was sick. O1 and another officer argued about who was going to provide a ride. O1 was assigned to me even though he was reluctant to have an observer. Several of the other officers made disparaging comments as to the chances of survival for an observer.

@Sequence 2, Activity 2
Equipment Check. O1 declined a shotgun, and picked some keys off of the board for one of the Tahoes. When O1 got to the car, it did not have a computer which is an important thing to have in the car when responding to calls. O1 found a cruiser with a computer and noted the number so he could retrieve the keys. O1 inspected the vehicle and logged into the MDT.

@Sequence 3, Activity 3
Enroute to convenience store. O1 said that he needed a cup of coffee before we started the day. O1 drove to a Circle K on the North end of town.

@Sequence 4, Encounter 1
O1 got a coffee from the station and didn’t pay. O1 had to wait for me to pay for my pop. While waiting O1 noticed the daily four lotto numbers and informed C1 (WF, LW, 50s) that her last daily 4 number was wrong. C1 asked O1 to change the numbers for her and he did. O1 left without paying for his coffee.

@Sequence 5, Activity 4
General Patrol through a middle wealth residential neighborhood.

@Sequence 6, Activity 5
Dispatch Enroute to a personal damage car accident.

@Sequence 7, Activity 6
Gone on Arrival, no cars or citizens present. MDT dispatch notes showed that the caller had gone to the station to file a report.

@Sequence 8, Activity 7
General Patrol. O1 asked me if I had been on the East side before and I stated that I hadn’t. O1 took me on patrol through this area that he said was full of derelicts, people on crack cocaine, and burned down houses. Several of the blocks had 75% of the houses burned down. There were several young children (<5yrs.) playing in abandoned yards without supervision. Many of the lawns were not mowed. DEBRIEFING I asked O1 about the yards, and he explained to me about the “Green Czar” in Police Administration who was supposed to make sure that all of the lawns were mowed. O1 said that there are 13 administrators in SPD, and that it is likely that they are appointed through cronyism. O1 told me that the administrators are friends of the chief, and that they make $90,000 a year and really don’t do any work. @Sequence 9, Activity 8 Dispatch Enroute to Breaking and Entering. @Sequence 10, Activity 9 Gone on arrival, no answer at reporting residence @Sequence 11, Activity 10 General Patrol, residential neighborhood. @Sequence 12, Activity 11 Dispatch Enroute to assist another officer in crowd control. @Sequence 13, Activity 12 O1 arrived in a large parking lot next to an office building adjacent to a Rally’s. There were about 60-80 cars in the parking lot and probably 30-40 people walking through the parking lot. Three cruisers were already on scene with their lights on and were using their spotlights to shine on motorists to make them leave. The crowd was already dispersing as O1 arrived, and O1 activated his lights to help break up the crowds. Once the crowd dispersed, O2 (BF, Mid 30s), drove up next to O1. O1 told her that it was going to be a busy night as there were only 8 officers on duty. O2 said that it might not be too bad, and O1 cut her off and asked her if she had looked on the board. O2 said that she had not. O1 informed O2 that there were already 40 calls on the board. O1 told O2 good-bye and left the parking lot. @Sequence 14, Activity 13 General Patrol through a residential neighborhood @Sequence 15, Activity 14 Dispatch Enroute, Domestic Assault. @Sequence 16, Encounter 2 Upon arriving at the scene, O2 was already present and standing on the sidewalk in front of the address where the call originated from. O1 and O2 walked around the backside of the house. A truck was parked in the driveway with decals on the back window. O1 and O2 walked up the back steps and knocked on the door. The door was opened by a black female about 19 years old. Upon entering the house, O1 and O2 were met by C1, BF, MW, 84yrs. Old based on the nice house and car in the driveway, ability to support grandchildren. C1 stated that her husband has been violent, breaking out windows, dancing naked in the house, yelling, and knocking pictures off the wall. An extension cord was being used to lock one of the basement doors shut, likely to keep the impaired teenage granddaughter and 6 year old granddaughter from going into the basement. The house, while nice, was quite disorganized, with nice things sitting in strange places. O2 asked C1 if her husband had actually hit her or the grandkids and C1 stated that he hadn’t. O2 asked C1 why she called the police if her husband hadn’t violated any laws. C1 said that she was genuinely scared of her husband, and that he is staying upstairs by himself. C1 told O1 and O2 that her husband requires oxygen almost constantly, and that she would like to have him committed to a facility where he could receive these services rather than just having him go to jail. O2 told C1 that they would go upstairs and talk to her husband. O1 and O2 went upstairs and went into the bedroom where C2, BM, MW, 86yrs., based on home, truck, and stated age. It appeared that C2 had been spending a great deal of his time in the bedroom, as there were bottles of syrup on the dresser, he had a TV set up in the room, and stated that he spent a lot of time in the room. O2 asked C2 about the way he had been acting. C2 said that he didn’t even ever go downstairs unless he was getting in his truck to go for a drive. O2 asked C2 if the vehicle was his truck. C2 stated that it was his truck. O2 asked what the decals meant and C2 told him that he used to wax and clean cars after Buick bought him out, but he’s too old to do that type of thing now. O2 told C2 that he must still have some talent because he has that Chevy shining like a Cadillac. O2 asked C2 if he needed to see someone about his mental health and he said that he did not. O1 asked C2 why his wife would say he was dancing around in the house naked. C2 said that his wife was crazy and that she practices “Hoo Doo”. O2 asked C2 what Hoo Doo is and C2 said that she was the crazy one and that he was not going anywhere, and that she was the problem and that he didn’t practice those kinds of things. O1 told C2 that he should probably stay in the room upstairs and leave his wife alone tonight. C2 said that he would and that he only goes downstairs when he wants to drive his truck. O2 told C2 that he should just hang out and watch TV. C2 said that he looks at it sometimes, but none of his programs are on anymore. O2 told C2 that he should just stay upstairs for the night so that they didn’t have to come back. O1 and O2 went back down into the main level to talk to C1. O2 asked C3 (BF, MW, 6yrs.) how old she was, and she replied that she was six years old. O2 asked her if her grandpa was acting silly and she said that he was. O2 asked what was he doing, just being funny, and C3 nodded yes. O2 asked C4 (BF, MW, 19yrs., mentally impaired) how old she was and she replied that she was 19. O2 then told C1 that they were not going to arrest C2 because he hadn’t done anything criminal. C1 said that C2 really, truly scares her and that she doesn’t want to be around him. O2 asked her if there was anywhere else that she could stay, and she said that she could stay with her daughter. O2 told her that if she wanted to get away from him that would be the thing to do because they couldn’t arrest him if he was just acting strange in his own house, because he hadn’t done anything criminal. C1 thanked O1 and O2, and they said you’re welcome and left. @Sequence 17, Activity 15 Dispatch Enroute, domestic assault. @Sequence 23, Activity 20 O1 knocked on the door, and O2 radioed dispatch for a call back. O2 received notification that the female was on her way up. @Sequence 24, Activity 21 O1 and O2 waited for the caller to come up to her apartment building. @Sequence 25, Encounter 4 While waiting, C1, BF, MW, 18yrs. based on apartment and stated age came up the stairs and told O1 and O2 that she did not have her apartment keys. She asked if she could go get her keys and O2 told her that she could. C1 returned with her keys and unlocked the door. O1 entered while O2 waited in the doorway. O1 took C1’s information, and then asked her about the incident. C1 said that her former roommate and significant other, a 17yr. old female, had attacked her while she was on the computer. O1 asked if C1 got attacked because she denied the other female a chance to talk about their relationship. C1 said that her former girlfriend was over and being annoying. C1 said that she asked her to leave but that she refused. After that C1 said that the girl kept wanting to talk to her but that she just ignored her. C1 said that she was blind in her eye and that she shouldn’t be allowed to get beat up. C1 then said that the girl got frustrated and hit her in the face, knocked her down, and kicked her in the stomach. O1 asked C1 if she would like to file a complaint, and C1 said that she would like to file a complaint. O1 told O2 that he could leave if he wanted to, as O1 would be fine to write up the complaint by himself. C1 said that she wanted to press charges, and asked O1 if he could do that. O1 said that that was between C1 and the prosecutor, but that he was going to write up the report and admittedly he only saw some redness above her right eye. C1 asked if there was a law against beating up disabled people, and O1 said “You’re disabled” in slight disbelief. C1 again stated that she was blind in her right eye. C1 said that O1 probably saw a lot of people get these complaints and do nothing, which O1 acknowledged that he did. C1 said that she was going to push it as far as she could because she wanted the girl arrested. O1 suggested that C1 get a PPO, a Personal Protection Order, and C1 asked how to do that. O1 told her that she needed to go to the court and told her the floor it is on. C1 asked if it cost anything and O1 stated that it did not. O1 radioed for a complaint number, wrote it down, and provided it to C1. O1 asked C1 how to identify the assailant, and C1 said that she had short hair, a lazy eye, was skinny, and dressed like a boy. O1 told her that it was in her hands now, and that she could go to the court Monday morning to get the PPO, as he would have the complaint in by then. C1 thanked O1 and O1 left. @Sequence 26, Activity 22 Report writing, O1 wrote up the complaint, but excluded the part of the description about dressing like a boy.

IT security

Subject :- IT security , due 17 April
TASK

A. Essay Questions

Write minimum 600 words for each of the following two short-essay questions. Both the questions are of equal value (25 marks each). You should provide credible references for each question according to the Faculty guidelines. Although there is no rigid maximum word limit, around 850 words maximum, per question will be appropriate.

Question 1

Research the concept of Quantum key distribution (QKD) in the context of information security and report your findings. Your report should include the following details: what quantum key distribution means; quantum key exchange; vulnerabilities of QKD; and future directions of QKD.

Question 2

There are several filtering mechanisms available to examine packets using firewalls. Research various firewall filtering mechanisms and write a short report comparing four popular filtering mechanisms. Use the following criteria for comparison: filtering technique; complexity; usage; and future trends.

B. Hands-on Task

It is a common misconception that HTTPS provides anonymous Web browsing. This is not the case. A secured HTTPS connection can ensure confidentiality (what you’re sending can’t be read by others) and authentication (the website you’re visiting is really who they say they are). However, it does not provide anonymity. Eavesdroppers cannot see what you are sending, but they can see that you are sending something to that website.

Onion routing can provide anonymity via an encrypted network of “relay” servers. Computers around the world pass your fully encrypted traffic. The intermediary relay servers do not know the entire path of the onion network. Requests that come from you appear to originate from around the world. You have complete anonymity. It’s still a good idea to use a secured end-to-end HTTPS connection, because the connection between the last relay server and the site you are visiting is not encrypted.

1. Open a Web browser.
2. Go to http://www.google.com/.
3. Search for “my IP address.”
4. Press Enter.
5. Click on the first result.
6. Take a screenshot showing your IP address.
7. Go to www.TorProject.org.
8. Click Download.
9. Click on the link for Windows 10 (or as appropriate) under Tor Browser Bundle.
10. Save the file in your download folder.
11. Browse to your download folder.
12. Right-click the Tor executable and select “run as administrator.”
13. Click Yes, and Extract.
14. Browse to the C:\security\Tor Browser folder.
15. Right-click the executable labeled “Start Tor Browser.exe” and select “Run as administrator.”
16. Click Yes. (A new Web browser window should open.)
17. Within the Web browser, go to www.Google.com.
18. Search for “my IP address.”
19. Click on the first result. (If you get a warning about an “Untrusted” connection, just click on I Understand the Risks, Add Exception, and Confirm Security Exception.)
20. Take a screenshot showing the new IP address. (This is someone else’s IP address.)

Your submission should include the following:

A report presenting a brief discussion about Tor and an explanation of the two screenshots obtained in Step 6 and Step 20. Include the two screenshots within your report. Use appropriate captions. (Maximum word limit=850)

RATIONALE
back to top
This assessment task will assess the following learning outcome/s:
be able to explain fundamental information security concepts.
be able to discuss and debate some of the security implications of computer networks, including cryptography.
be able to compare and contrast firewall technologies

COVID-19 Digital Contact Tracing

TASK

Write minimum 700 words for each of the short-essay questions. All questions are of equal value (25 marks each). You should provide credible references for each question according to the Faculty guidelines. Although there is no rigid maximum word limit, around 900 words maximum, per question will be appropriate.

Question 1

Contact tracing apps are being used in many countries in order to mitigate the spread of Coronavirus (COVID-19). However, such technologies have also raised privacy concerns. The following article discusses this issue.

Privacy Considerations For COVID-19 Digital Contact Tracing
https://www.natlawreview.com/article/privacy-considerations-covid-19-digital-contact-tracing

Conduct additional research about this topic and the key ethical issue involved. Write a short report presenting an analys of this ethical issue, using the philosophical ethics perspective.

Question 2

“Codes guide the members of a profession in ethical choices.” (Tavani, 2016)

Study the Australian Computer Society Code of Professional Conduct. Discuss how the ACS Code of Ethics may or may not achieve the above purpose. Use suitable examples in your discussion.

Question 3

“This ethical theory ignores the special roles that consequences, duties, and social contracts play in moral systems, especially with respect to determining the appropriate standard for evaluating moral behavior. Rather, it focuses on criteria having to do with the character development of individuals and their acquisition of good character traits from the kinds of habits they develop.”

Tavani (2016) makes the above observation about the virtue ethics. Do you think virtue ethics can assist us with resolving ICT related ethical dilemmas? Write a short report explaining your viewpoint. Use suitable examples in your explanation.

(It is recommended that your name, student ID and page number are included in the header or footer of every page of the assignment.)

RATIONALE

This assessment task will assess the following learning outcome/s:
be able to discuss various philosophical theories of ethics and how these relate to the ethical and legal issues raised by current practices involving ICT.
be able to apply ethical theories and concepts to analyse ICT related ethical dilemmas.
be able to discuss professionalism and professional responsibility in the context of the ICT profession.
be able to critically analyse and apply the various concepts of professional ethics.

SIT742 (Modern Data Science)

SIT742 (Modern Data Science)
Full Marks: 25
Assessment Task 01
2021 Trimester 1, Due: 8:00pm AEST, 17/04/2021
Students with difficulty in meeting the deadline because of illness, etc. must apply for an
assignment extension (up to 3 days) no later than 12:00pm on 16/04/2021 (Friday).
Instructions
Six files are provided for this assessment task:
HTWebLog_p1.zip The compressed zip file is for Part I of this assessment task, and it is a sample of Hotel
TULIP Web log dataset, which contains the web access log information from 11/2006 to 02/2007. 1.
Professor-list.csv This CSV file is for Part II of this assessment task, and it contains three columns: the
professor name, the professor title and also the university.
Professor-citation-information.csv This CSV file is for Part II of this assessment task, and it has 8
columns: the professor name, the professor title, th ecitation-all, the citation-since2016 (citations
after 2016), the h-index-all 2, the h-index-since2016, the i10-index-all 3 and also the
i10-index-since2016.
SIT742Task1.ipynb This is the notebook file for the Python code in ipynb, and the latest notebook is also
released in SIT742Task1.ipynb.
Web log This code snippet contains all the coding requirements and also hints for Part I of this
assessment task.
Web crawling This code snippet contains all the coding requirements and also hints is for Part II of
this assessment task.
You will need to complete the code in the notebook and make it run-able. The results on running
the notebook will help you to develop your report, as well as generate the required files: Professorlist.
csv and Professor-citation-information.csv.
SIT742Task1-DataDictionary-Template.xlsx This is the Excel template file for the data dictionary, and
it is for Part I of this assessment task.
SIT742Task1-Report-Template.docx This is the Word template for your report SIT742Task1-Report.pdf.
What to Submit?
You are required to submit the following completed files to the corresponding Assignment (Dropbox) in
CloudDeakin:
SIT742-DataDictionary.xlsx The data dictionary for the Hotel TULIP Web log dataset.
Professor-list.csv The csv file of all professors in Deakin University School of IT.
Professor-citation-information.csv The csv file of all citation information on professors.
SIT742Task1.ipynb The completed notebook with all the run-able code on all requirements.
SIT742Report.pdf Your report for the both Part I and Part II of this assessment task.
1This file is exclusively for SIT742 educational purpose only. You are not allowed to further distribute it.
2h-index is the largest number h such that h publications have at least h citations. The second column has the “recent”
version of this metric which is the largest number h such that h publications have at least h new citations in the last 5 years.
3i10-index is the number of publications with at least 10 citations. The second column has the “recent” version of this metric,
which is the number of publications wit at least 10 new citations in the last 5 years.
Page 1 of 5
SIT742 (Modern Data Science)
Full Marks: 25
Assessment Task 01
2021 Trimester 1, Due: 8:00pm AEST, 17/04/2021
Part I
Data Manipulation — Web Log Data
Here is the hypothetical background:
Hotel TULIP (a hypothetical organisation) is a five star hotel that locates in Australia. It is a
very special hotel with an equally special purpose: Not only does it embody all the creative energy
and spirit of TULIP-Lab, it’s a “learning environment” on which the tourism and hospitality
students are trained for future hoteliers.
In the past two decades, the Web server of Hotel TULIP has logged all the web traffic to
the hotel website, and stored large amount of data related to the use of various web pages. The
hotel’s CIO, Dr Bear Guts (not Bill Gates!), believes that those log files are great resources to
help their Information Technology Division improve their potential customers’ online experience,
and help their Market Promotion Division to identify potential customers and their behaviour
patterns. Hence, Hotel TULIP would like to outsource the web usage mining task to Group-
SIT742 (a hypothetical data analytics group with up to 3 data analysers) to analyse web log files
and discover user accessing patterns of different web pages.
The Web server is using Microsoft Internet Information Service (IIS), and the Web log format
can be found at: https://msdn.microsoft.com/en-us/library/ms525807(v=vs.90).aspx
You are employed within Hotel TULIP working in the Information Technology Division. Your manager,
Dr Beer Guts (also not Bill Gates!), has asked you to prepare a set of documents for Group-SIT742 so that
they can have an initial understanding of the data to be analysed.
Task Description
This task requires you to construct a data dictionary and develop a data exploration report for the provided
Hotel TULIP Web log dataset.
Without exploration or further analysis, ‘raw’ Web log data hardly reveals any insightful information.
In this part, you are required to complete the Python code snippets to generate suitable numeric and visual
description in the Hotel TULIP Web log dataset based on the detailed requirements in SIT742Task1.ipynb,
and develop the report SIT742Task1Report.pdf to summarise the descriptive statistics information. The
detailed requirements can also be found in the notebook SIT742Task1.ipynb, here we summarise them as
follows:
1 ETL
1.1 Data Loading (4 marks)
Complete the Python code snippets in SIT742Task1.ipynb as required in notebook, and complete the data
dictionary and report.
Code Load (may need unzip first) the Hotel TULIP Web log data HTWebLog_p1.zip into dataframe df_ht,
and check how many files are loaded. Then check data statistics and general information by printing
its top 5 rows.
Data Dictionary Fill the data dictionary based on the Python code results.
For a data scientist or business analyst, after obtaining the dataset, the first crucial task is to obtain
a good understanding of the data to be analysed. This includes: examining the data attributes (or
equivalently, data fields), seeing what they look like, what is the data type for each field, and from this
information, determining suitable numerical/visual descriptions.
Page 2 of 5
SIT742 (Modern Data Science)
Full Marks: 25
Assessment Task 01
2021 Trimester 1, Due: 8:00pm AEST, 17/04/2021
A systematic approach to this process, as we have learned from the lectures (Week-03), is to construct
a data dictionary for the dataset. You are required to construct a data dictionary for the Hotel TULIP
Web log dataset using the template: SIT742Task1-DataDictionary-Template.xlsx.
SIT742Task1Report Add proper results for Section Dataset Description and Attribute Dictionary.
1.2 Data Cleaning (2 marks)
Complete the Python code snippets in SIT742Task1.ipynb as required in notebook, and complete the data
dictionary and report.
Code • Check which columns have NAs,
• For each of those columns, display how many records with NA values
• Remove all records with any NAs.
SIT742Task1Report Add proper results for:
• the number NAs for each column.
• the number of rows before removing NAs.
• the number of rows after removing NAs.
2 Descriptive Statistics
2.1 Traffic Analysis (4 marks)
Analyse the web traffic statistics;
Code • Discover on the traffics by analysing hourly requests.
• Plot into Bar Chart.
• Filter the hourly requests by removing any below 490,000 and above 400,000. (hourly_request_amount
>= 400000 & hourly_request_amount <= 490000) Report • Please add a figure of Hourly Requests Bar Chart from your Notebook, and elaborate the findings from the figure. • Please add a table of filter result (hourly_request_amount >= 400000 & hourly_request_amount
<= 490000) 2.2 Server Analysis (4 marks) Analyse the server status statistics; Code Discover on the server status using ‘sc-status’ from DataFrame, then plot it into Pie Chart. Report • How many types of status reported? • Figure ‘Server Status’ in Pie Chart. Page 3 of 5 SIT742 (Modern Data Science) Full Marks: 25 Assessment Task 01 2021 Trimester 1, Due: 8:00pm AEST, 17/04/2021 2.3 Geographic Analysis (4 marks) Analyse the server Geographic information statistics; Code • Select all requests at 01 Jan 2007 from 20:00:00 pm to 20:59:59 pm. • Discover the geographic information by analysing requests from country and city level. • Plot countries and cities of all requests in two pie charts. • List top 3 of both with the request numbers. Report • How many requests raised in the period of time? • How many countries and cities are involved? • Figure ‘Request by Country’ and ‘Request by City’ in pie charts. • List Top 3 countries and cites with the request numbers. Part II Data Manipulation — Web Crawling Google Scholar is a web service that indexes the metadata of research articles on many scientists. Majority of computer scientists choose to use Google scholar to track their publications and research development. Therefore, the web crawling on Google Scholar can provide the citation information on all professors with a public Google Scholar profile. Task Description In 2021, to better introduce all the emeritus professors, professors and associate professors in the school of IT, Deakin university wants to collect all the citation information on them. You are required to implement a web crawler, design and complete the code in the notebook and make sure that the web crawling code meets the requirements. You are free to use any Python package for Web crawling. 3 Professor list generation You will need to import the suitable (or your chosen)web crawling library and use the corresponding library to crawl the School of IT staff list page: https://www.deakin.edu.au/information-technology/ staff-listing. 3.1 Import and install your web crawling library (1 mark) You could use selenium by doing the pip install selenium, download the webdriver for chromedriver and define your webdriver for crawling. But you are free to use any other library. 3.2 Crawl and Generate the list (1 mark) The code must contain the necessary web crawling steps and necessary data save steps. The results of the code running will generate the Professor-list.csv. Without using the web crawling steps in the code will incur 0 mark. Page 4 of 5 SIT742 (Modern Data Science) Full Marks: 25 Assessment Task 01 2021 Trimester 1, Due: 8:00pm AEST, 17/04/2021 4 Professor Citation Information generation 4.1 Professor citation information generation (2 marks) You will need to use the generated Professor-list.csv to identify each professor’s google scholar profile page in google scholar platform, and then to crawl the citation information from each google scholar profile. You will need to design your code by using loops and condition statement (as some of the professors did not have google scholar profile) to complete this requirement. The results of code running will generate the Professor-citation-information.csv. 4.2 Identify the professor with the most citations (1 mark) You are required to do the sort and print by using pandas function to find out the professor with the most citations (please remove those without a public google scholar page). 4.3 Identify the associate professor with the most i10-index since 2016 (1 mark) You are required to do the filer, sort and print by using pandas function to find out the associate professor with the most i10-index since 2016 (please remove those without a public google scholar page). 4.4 Identify those with the citations-since2016 > 2500 (1 mark)
You are required to do the conditional filter and print to find out those (professors, associate professors)
with the citations-since2016 > 2500 (please remove those without a public google scholar page).
Note
You will need to complete the notebook and insert the related self-written code and required results into the
corresponding place of the report SIT742Task1-Report.pdf.
Page 5 of 5

ITC314 – Virtualisation Technologies

Subject Outline
ITC314 – Virtualisation Technologies
Table of Contents
Subject Summary …………………………………………………………………………………………………….2
Subject Coordinator …………………………………………………………………………………………………2
Subject Coordinator ……………………………………………………………………………………..2
Email …………………………………………………………………………………………………………..2
Phone………………………………………………………………………………………………………….2
Consultation procedures ………………………………………………………………………………2
Subject Overview……………………………………………………………………………………………………..2
Abstract……………………………………………………………………………………………………….3
Learning outcomes……………………………………………………………………………………….3
Subject content ……………………………………………………………………………………………3
Academic Progress Requirements………………………………………………………………….3
Assumed knowledge …………………………………………………………………………………….4
Subject Schedule & Delivery ……………………………………………………………………………………..4
Prescribed text……………………………………………………………………………………………..4
Class/tutorial times and location …………………………………………………………………..4
Schedule ……………………………………………………………………………………………………..4
Learning materials………………………………………………………………………………………..6
Learning, teaching and support strategies ……………………………………………………..6
Recommended student time commitment …………………………………………………….8
Assessment and Exam Items……………………………………………………………………………………..9
Essential requirements to pass this subject…………………………………………………….9
Items …………………………………………………………………………………………………………..9
Concepts – online quiz ………………………………………………………………………9
Virtualisation Report……………………………………………………………………….11
Installation Manual …………………………………………………………………………16
Virtual Infrastructure Design ……………………………………………………………19
Final Exam ……………………………………………………………………………………..23
Assessment and Exam Information ………………………………………………………………………….28
Academic Integrity ……………………………………………………………………………………..28
Referencing………………………………………………………………………………………………..28
How to submit your Assessment and Exam items………………………………………….29
Postal Assessment – submission process…………………………………………..29
Hand delivered Assessment – submission process …………………………….29
Alternative Assessment – submission process……………………………………29
Interact2 – Online exam submission process……………………………………..29
Extensions………………………………………………………………………………………………….30
How to apply for special consideration…………………………………………………………30
Penalties for late submission……………………………………………………………………….31
Resubmission …………………………………………………………………………………………….31
Feedback processes ……………………………………………………………………………………31
Assessment return………………………………………………………………………………………31
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Student Feedback & Learning Analytics ……………………………………………………………………31
Evaluation of subjects …………………………………………………………………………………32
Changes and actions based on student feedback ………………………………………….32
Learning analytics ………………………………………………………………………………………32
Services & Support …………………………………………………………………………………………………32
Develop your study skills …………………………………………………………………………….33
Library Services ………………………………………………………………………………………….33
Policies & Regulations …………………………………………………………………………………………….33
Subject Outline as a reference document……………………………………………………..33
Subject Summary
ITC314 – Virtualisation Technologies
Session 1 2021
Faculty of Business, Justice and Behavioural Sciences
School of Computing and Mathematics
Internal Mode
Credit Points 8
Welcome to a new session of study at Charles Sturt University. Please refer to the University’s
Acknowledgement of Country (http://student.csu.edu.au/study/acknowledgement-ofcountry).
Subject Coordinator
Subject Coordinator Assoc Prof chandana Penatiyana Withanage
Email cwithana@studygroup.com
Phone +61 2 9291 9356
Consultation procedures
Any questions concerning the teaching of this subject can be made by contacting your Subject
Lecturer.
Lecturer Name : Sarwar Tapan
Lecturer Email : STapan@studygroup.com
Email is the best option. Please send a brief message regarding the issue and include the
subject name and subject code in your email – it really helps to know which class you belong
to, before I respond to your query. If your query is urgent then meet with your respective
Course Coordinator at Level 4, 30 Church Lane.
Subject Overview
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Abstract
This subject provides students with a detailed introduction to virtualisation and hypervisor
technologies. It looks at how these technologies are used within an enterprise to achieve
various business goals. It further explores the planning, implementation and management of
these virtualisation technologies in the context of a virtual infrastructure.
Learning outcomes
Upon successful completion of this subject, students should:
• be able to communicate the importance of different virtualisation technologies for X86
and Unix based platforms;
• be able to evaluate which virtualisation technology should be used in a given set of
requirements;
• be able to communicate the essentials of network and storage virtualisation;
• be able to discuss and evaluate the requirements for effective Virtual Machine (VM)
management;
• be able to identify and evaluate the requirements to create a virtual infrastructure;
• be able to analyse the requirements for management of a virtual infrastructure.
Subject content
There are a number of topics in this subject which you will access through Interact. These
topics are:
• Introduction to virtualisation and hypervisor technologies
• Desktop vs Server virtualisation
• Virtual machines (VMs), The cloud and containerisation
• VMs and operating systems
• VM management
• Server virtualisation
• Virtualisation security
• Network and storage virtualisation
• VMs, availability and data centres
• Virtual infrastructure
Academic Progress Requirements
The Assessment Policy (https://policy.csu.edu.au/document/viewcurrent.
php?id=301&version=11) (https://policy.csu.edu.au/document/viewcurrent.
php?id=301&version=11)sets out the criteria for monitoring academic progress in all
coursework degrees. Passing more than 50% of subjects in each session of study and passing
key subjects (https://student.csu.edu.au/my-course/my-subjects-and-results/key-subjects) on
the first attempt are both indicators of satisfactory academic progress through your course.
The University will contact and offer support to students who do not meet academic progress
requirements. There are three stages of academic progress: Stage 1 involves optional support,
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Stage 2 requires your engagement with the support offered and Stage 3 is where you will be
considered for exclusion from your course.
Assumed knowledge
Background knowledge at the level of ITC212 or ITC242
Subject Schedule & Delivery
Prescribed text
Find information about the textbooks required for your subjects on the Current Students
(https://www.csu.edu.au/current-students/learning-resources/information-planning/
textbooks) site. Check the Library (https://library.csu.edu.au/) to find out if your text is an
eBook.
The prescribed text for this subject is:
Portnoy, M. (2016), Virtualization Essentials, 2nd Edition, John Wiley & Sons, Indiana.
ISBN:978-1-119-26772-0
Class/tutorial times and location
Your class times can be found at Timetable @ CSU (http://timetable.csu.edu.au/). Find out
how to use Timetable @ CSU via the Student Portal Class Timetable
(http://student.csu.edu.au/study/study-essentials/timetable) page.
Schedule
Session
Week
Week
Commencing Topics Learning
activities Comments
1 01 Mar 2021
Introduction to
virtualisation and
hypervisor
technologies
Chapters 1 &
2
Download and install
VirtualBox 6.1.16
2 08 Mar 2021 Desktop vs Server
virtualisation
Chapters 1 &
2
Assignment 1 opens
on 12 Mar and is due
by 23:59 on 21 Mar 21
3 15 Mar 2021
Virtual machines, The
Cloud and
Containerization
Chapters 3 &
4, and
recommended
readings
4 22 Mar 2021 VMs and operating Chapters 5 & 6 Assignment 2 due on
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Session
Week
Week
Commencing Topics Learning
activities Comments
systems 28 Mar 21
5 29 Mar 2021 VM management Chapters 7, 8
& 12
6 05 Apr 2021 Server virtualisation Chapters 11 &
9
7 12 Apr 2021 Mid Session Break Assignment 3 due on
12 Apr 21
8 19 Apr 2021 Mid Session Break
9 26 Apr 2021 Virtualisation security Selected
topics
10 03 May 2021 Network and storage
virtualisation
Chapters 9 &
10
11 10 May 2021 Understanding
availability Chapter 13 Assignment 4 due on
16 May 21
12 17 May 2021 Building virtual
infrastructure
See
recommended
reading
13 24 May 2021 Managing virtual
infrastructure
Chapters 9, 10
& 12
14 31 May 2021 Revision and exam
discussion All
15 07 Jun 2021 Exam period Details to be provided
16 14 Jun 2021 Exam period
Please see below Additional/Replacement Class Requirements for this session: Classes
running on the following Public Holidays should have a replacement class:
• Friday 02nd April 2021 (Good Friday)
• Monday 05th April 2021 ( Easter Monday)
This study schedule has been devised to assist in your planning during the session and is
intended as a guide only.
Attendance is required at all scheduled lectures and tutorials.
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Learning materials
Details of learning materials that support your success in this subject can be found in the
Interact2 Subject Site.
Learning, teaching and support strategies
There will be a two (2) hour weekly online lecture/tutorial conducted throughout the session.
Details of the time of the online lecture are contained on the subject site as it may change
throughout the session.
How to contact your lecturer
Email is the best way to contact me. Please send a brief message regarding the issue and
always include the subject code in the subject line of your email – it really helps to know which
class you belong to, before I respond to your query.
How you are expected to engage with the subject
All of your subject materials are available on the Interact site under the Topics link in the left
hand side menu. I suggest that for each topic you read the learning objectives carefully, read
the overview, quickly skim the text to get an idea of the topic and then watch any videos
included in the topic. Once you have an idea of the topic’s content, try and make a good set of
notes under each of the headings in the topic. This will start to give you a good understanding
of the topic and will assist you remember everything in the assignments and exam.
In this subject we will meet weekly for a 2 hour online lecture and discussion where we will
consider that week’s topic. Before you come to the online session, you need to have looked at
the topic in the Interact site and read the text so that you can contribute to the class and
derive more meaning from the activities that we will do online.
It is helpful to have a small task to complete early in the session so that you have a focus in the
subject from the very first day, and so I have set a small practical assignment in week 2 as part
of your assessment. If you don’t attempt this assignment, I may contact you by phone or email
to have a chat about study and if there are any issue that I can help with.
Academic learning support
Visit the learning support website for advice about assignment preparation, academic reading,
and note-taking, referencing, and preparing for exams athttps://www.csu.edu.au/currentstudents/
learning-resources/build-your-skills/academic-skills-help
The Study Centres also offers a range of workshops specifically targeting your needs as an
international student. These workshops run multiple times per week and build into the
comprehensive Academic Skills Development Program that you should participate in.
Additionally, a number of student volunteers are available to assist you in a program known as
Discipline Support Sessions. Please see the timetables for these programs on the iLearn
Interact2 Organisation site.
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You may also contact:
• Elaine Rodrigues
Study Support Manager
Phone: 02 9291 9307
E-mail: ERodrigues@studygroup.com (mailto:ERodrigues@studygroup.com)
• Mazin Yousif
Senior Study Support Coordinator
Phone: 02 9291 9361
E-mail: MYousif@studygroup.com (mailto:MYousif@studygroup.com)
• Miranda Alagich
Study Support Coordinator
Phone: 02 9291 9360
E-mail: MAlagich@studygroup.com (mailto:MAlagich@studygroup.com)
For appointments, please e-mail them directly or email
CSUDarlinghurstStudySupport@studygroup.com
(mailto:CSUDarlinghurstStudySupport@studygroup.com)
Queries regarding the content of this subject should be directed to your Subject Lecturer.
Library services
The Library supports your learning journey by providing the following:
• Qualified Information professionals to assist with all your information needs.
• Library orientation, database searching and information literacy workshops run
during the semester
To access the range of resources available to you at Charles Sturt University Study Centres, go
to https://libguides.csu.edu.au/studycentres/
The CSU Library provides access to online resources including:
• Peer-reviewed journal articles
• eBooks
• Company and government reports
• eJournals
• Dissertations & theses
• Newspapers including Business & Financial newspapers in Factiva (see Business & IT
Journal databases)
• Other Reference resources (eg. Australian Bureau of Statistics, Australian standards,
online encyclopaedias & dictionaries to be read on the computer
Other CSU Library services and resources:
• Video tutorials in research skills, finding journal articles for assignments, topic
analysis
• Endnote referencing software
• Online assistance via free call on 1800 808 369, or ‘Ask a Librarian’ – Live Chat or Web
Form.
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• Other online library services to help you successfully complete your assignments
Subject Library Resource Guides
http://libguides.csu.edu.au/ (http://libguides.csu.edu.au/)
Subject Library Guides are tailored guides for specific areas of study. Many subject guides are
set up for specific subjects offered by Charles Sturt University. The guides offer the fastest way
to get ahead in many of your subjects. Subject areas include Accounting, Business,
Information Technology and many others.
Online Tutorials
http://student.csu.edu.au/library/study-research/training-tutorials-videos
(http://student.csu.edu.au/library/study-research/training-tutorials-videos)
Learn how to:
• Use Primo Search to find eReserve study materials and journal articles
• Search journal databases and web resources for information for your assessment
tasks
• Identify appropriate sources of information and peer reviewed material, to evaluate
resources
Library Help
https://libguides.csu.edu.au/studycentres/
Friendly and quick assistance is available. Ask for help finding information and navigating the
library’s extensive eResources.
Other Resources
National Library of Australia – Trove database
http://trove.nla.gov.au/
The Trove database from the National Library of Australia offers a directory of resources
available from libraries across Australia and provides access to many varied online resources
on a broad range of topics.
Reciprocal Borrowing from other University Libraries under ULANZ Scheme
Charles Sturt University students are eligible to borrow items from some universities that
participate in the ULANZ scheme. For further information and a list of participating providers
see https://www.caul.edu.au/programs-projects/ulanz-borrowing-scheme
Recommended student time commitment
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This subject is an 8 point subject. The Charles Sturt University Subject Policy states that a
standard 8 point subject should require you to spend up to 160 hours engaged in the learning
and teaching activities. These activities include the time spent in preparation for the
assessments, including study for examinations, tests, and assignment preparation.
Assessment and Exam Items
Essential requirements to pass this subject
You must obtain at least 50% in both the total mark and the examination mark in order to pass
this subject.
If you marginally fail these pass criteria you are entitled to a second chance in the following
circumstances:
I. You are eligible for an Additional Assignment (AA) if you submitted all assessment items,
passed the exam (e.g. you scored 50% or above) but received an overall mark between 45
and 49;
or
II. You are eligible for an Additional Examination (AE) if you submitted all assessment items
(including the final exam) but failed the exam (e.g. you scored less than 50%) and received
an overall mark 45 or above.
Items
Item No. Title Value Due Date* Return Date**
1 Concepts – online quiz 5% 21-Mar-2021 13-Apr-2021
2 Virtualisation Report 15% 28-Mar-2021 20-Apr-2021
3 Installation Manual 10% 12-Apr-2021 05-May-2021
4 Virtual Infrastructure Design 20% 16-May-2021 07-Jun-2021
5 Final Exam 50% To be advised –
* Due date is the last date for assessment items to be received at the University
** Applies only to assessment items submitted by the due date
Assessment item 1 – Concepts – online quiz
Value: 5%
Due Date: 21-Mar-2021
Return Date: 13-Apr-2021
Group Assessment: No
Submission method options: Interact2 Test
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TASK
There will be an online quiz, worth 5%. It is available from Interact 2 under “Assessment 1:
Online quizzes”.
The quiz is designed to assist your learning in the following ways:
• Ability to schedule your assessments: The quiz is available to online students for 10
days. You may complete it at any time within this window. This allows you to schedule
and negotiate your planned assessment submission dates in response to your
individual circumstances.
Internal students will complete this quiz during an allocated class in the
period beginning 13 May 2020.
• Two attempts: The better of your two attempts will count. Incorrect responses will be
indicated when you submit your first attempt – this will give you a chance to learn from
the mistakes before your second attempt. The questions are drawn randomly from a
pool and so you will get different questions each time (and different from those
obtained by other people).
• Generous completion time: Once you begin a task, you will have 2 hours to complete
it. You should be able to complete the task in much less time. Once the 2 hours has
passed, the quiz will automatically close and the attempt will be automatically
submitted. Force completion is off – meaning that if you accidentally close your
browser, your quiz is not submitted and you can resume from the last saved question.
The timer continues while the browser is closed.
• Feedback: Information about what questions you are graded right or wrong is
available immediately after completion. From after the due date, full feedback on each
question (including what answer is correct). Use this to help learn. Full feedback can
be seen by clicking the mark in My Grades or looking at the quiz again.
• Access to the quiz: The quiz can be accessed in the ITC314 Interact 2 page under
Online Quiz.
The availability of the online quiz is in the table below.
Quiz Open Due Date Questions Related Topics
1 00:01 on 12
Mar 23:59 on 21 Mar 20 random questions 1 & 2
Since full feedback is available after the due date, extensions are not possible.
Marking criteria and standards
There are twenty (20) questions in this quiz. All questions are either multiple choice or true/
false questions that are randomly drawn from a question pool. Each correct answer is awarded
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0.25 marks and 0 marks are awarded for an incorrect answer. All questions are marked
automatically and reviewed before the final marks are released. The total marks for this quiz is
5.0.
Grade allocations:
Marks for all questions will be totalled and grades awarded based on the percentage of the
total available marks. (FL <50%; PS 50-64%; CR 65-74%; DI 75-84%; HD 85-100%) RATIONALE This assessment task will assess the following learning outcome/s: • be able to communicate the importance of different virtualisation technologies for X86 and Unix based platforms. • be able to evaluate which virtualisation technology should be used in a given set of requirements. This assessment consists of 20 multiple choice questions based on the basics of virtualisation technologies. You are encouraged to complete the recommended and suggested readings before attempting this quiz. MARKING CRITERIA AND STANDARDS The Online MCQ Quiz will be marked by the Interact2 test centre system and students will receive feedback after the due date. Marks will be awarded based on your ability to select the best option from the available choices to demonstrate your understanding of the different virtualisation and hypervisor technologies and desktop vs server virtualisation architectures. The online assessment consists of 30 questions which must be answered in a single session within a one (1) hour time limit. The questions may be multiple choice, fill in the blank or true/ false questions. You may attempt the test twice and your highest score will be be accepted. All online assessments are manually reviewed for different spelling, different order of items or other anomalies after the assessment submission period. Marks will be allocated according to the following scale: • HD - At least 85% answers are correct • DI - At least 75% answers are correct • CR - At least 65% answers are correct • PS - At least 50% answers are correct • FL – less than 50% answers are correct Assessment item 2 - Virtualisation Report Value: 15% Due Date: 28-Mar-2021 Return Date: 20-Apr-2021 Charles Sturt University Subject Outline ITC314 202130 S I Version 1 - Published 15 February 2021 Page 11 of 33 Group Assessment: No Submission method options: Alternative submission method TASK Overview This assessment item requires you to produce a short report by investigating and advising a company on some key topics and aspects of the use of virtualisation technologies. Note: answering these questions will help you build a solid base for your next assessment item. You must also provide references in your report using the APA 6th edition style of referencing. A guide to the use of APA referencing can be found in the Interact Resources section. Task SoftArc Engineering is a civil engineering firm company which works across Australia as well as in Indonesia, Timor Leste and Papua New Guinea. SoftArc Engineering currently has a small self-managed data centre that has the following servers: • 2 x Active Directory domain controllers on Windows Server 2012 R2, (2 x Xeon 3.6GHZ, 8GB RAM, 140GB HDD). These servers are used for authentication and authorisation; • 3 x SQL Server 11.0 (2012) database servers on Windows Server 2012 (2 x Xeon 2.8GHZ, 4GB RAM, 500GB RAID-5 array). These servers are used for database operations for Active Directory, Exchange, SharePoint and their Client Design application; • 1 x Exchange 2013 email server on Windows Server 2012 R2 (2 x Xeon 3.6GHZ, 8GB RAM, 250GB RAID-1 array); • 4 x Windows Server 2016 File and Print servers (2 x Xeon 2.8GHZ, 4GB RAM, 250GB RAID-1 array); • 1 x SharePoint 2013 server on Windows Server 2012 R2 (2 x Xeon 3.6GHZ, 16GB RAM, 250GB RAID-1 array); • 1 x Client Design and CRM application server on Windows Server 2016 (2 x Xeon 3.6GHZ, 8GB RAM, 250GB RAID-1 array); • 2 x Red Hat Enterprise Linux v7.1 (2015) servers running Apache TomCat v. 7.0 (2 x Xeon 2.8GHZ, 16GB RAM, 140GB HDD). • 1 x Cisco 5505 ASA Firewall v9.3 (2014) The board of SoftArc Engineering knows that their core competency is civil engineering and design, along with their understanding of their customers and their requirements. They have been advised to retire most of their old physical servers and start moving their operations onto a virtual platform. You have been employed to advise the board on various aspects of virtualisation. The board wants a report from you that answers the following questions: 1. You have to explain to the board the role that Virtualisation plays in the current data centre environment. You must research and explain: 1. How will virtualisation assist SoftArc Engineering to improve operations in their Data Centre? What is the difference between on-premise virtualization and 'The Cloud'? Provide supporting references for your report. (20 marks) 2. What are the minimum infrastructure requirements that SoftArc Engineering Charles Sturt University Subject Outline ITC314 202130 S I Version 1 - Published 15 February 2021 Page 12 of 33 will need to consider before starting to implement a virtualisation solution in their Data Centre? Provide supporting references for your report. (20 marks) 3. Provide one example of an organisation using these technologies and show its relevance to SoftArc. (10 marks) 4. Your answer for this section should be between 800 – 1000 words and address the points in the marking rubric. 2. You will need to explain to the Board how you can achieve better efficiency and use of resources by using virtualisation. You will need to explain: 1. What is the difference in efficiency between a hardware server and a virtual server? Provide supporting references for your answer. (10 marks) 2. What should be considered when deciding to virtualise a server? Why do you consider these points important? Provide supporting references for your answer. (10 marks) 3. Your answer for this section should be between 400 – 500 words and address the points in the marking rubric. 3. A virtual appliance is a key concept in the virtualisation world. There are currently many hundreds (probably thousands) of virtual appliances available for use. 1. Explain the differences between a virtual server and a virtual appliance to the Board. Provide supporting references for your answer. (10 marks) 2. SoftArc Engineering has been offered the chance to upgrade their current hardware-based Cisco ASA 5505 firewall to a Cisco ASA 5500-X Virtual Appliance firewall. Would you recommend this approach to SoftArc Engineering? Discuss the advantages and disadvantages of this approach. Provide supporting references for your answer. (20 marks) 3. Your answer to this section should be between 400 – 500 words. RATIONALE This assessment task will assess the following learning outcome/s: • be able to communicate the importance of different virtualisation technologies for X86 and Unix based platforms. • be able to evaluate which virtualisation technology should be used in a given set of requirements. • be able to communicate the essentials of network and storage virtualisation. • be able to discuss and evaluate the requirements for effective Virtual Machine (VM) management. MARKING CRITERIA AND STANDARDS Assessment Rubric Question HD DI CR PS FL 1.1 How will Virtualisation A thorough discussion of A detailed discussion of A good discussion of Adequate discussion of Inadequate or incomplete Charles Sturt University Subject Outline ITC314 202130 S I Version 1 - Published 15 February 2021 Page 13 of 33 Question HD DI CR PS FL assist SoftArc? (20 marks) the role of virtualisation within SoftArc, with a concise and detailed comparison of the cloud vs on-prem the role of virtualisation within SoftArc, with a concise and accurate comparison of the cloud vs on-prem the role of virtualisation within SoftArc, with an accurate comparison of the cloud vs on-prem the role of virtualisation within SoftArc, with a mostly accurate comparison of the cloud vs on-prem discussion of the role of virtualisation within SoftArc 1.2 Minimum infrastructure requirements for SoftArc to Virtualise (20 marks) Thorough discussion of the minimum infrastructure requirements required for virtualisation within SoftArc Detailed discussion of the minimum infrastructure requirements required for virtualisation within SoftArc Good discussion of the minimum infrastructure requirements required for virtualisation within SoftArc Adequate discussion of the minimum infrastructure requirements required for virtualisation within SoftArc Inadequate or incomplete discussion of the minimum infrastructure requirements required for virtualisation within SoftArc 1.3 Example of virtualisation (10 marks) Excellent example of the use of virtualisation that shows relevance to SoftArc Very good example of the use of virtualisation that shows relevance to SoftArc Good example of the use of virtualisation that shows some relevance to SoftArc Adequate example of the use of virtualisation that shows some relevance to SoftArc Inadequate example of the use of virtualisation that shows little or no relevance to SoftArc 2. 1 Efficiency differences virtual vs hardware (10 marks) A thorough discussion of the differences in efficiency of hardware and virtual servers showing relevance to SoftArc A detailed discussion of the differences in efficiency of hardware and virtual servers showing relevance to SoftArc A good discussion of the differences in efficiency of hardware and virtual servers showing some relevance to SoftArc An adequate discussion of the differences in efficiency of hardware and virtual servers showing some relevance to SoftArc An inadequate or incomplete discussion of the differences in efficiency of hardware and virtual servers showing little or no relevance to SoftArc 2.2 Points to consider when deciding to virtualise (10 marks) A thorough discussion of the points to be considered in deciding when to A detailed discussion of the points to be considered in deciding when to A good discussion of the points to be considered in deciding when to An adequate discussion of the points to be considered in deciding when to An inadequate or incomplete discussion of the points to be considered Charles Sturt University Subject Outline ITC314 202130 S I Version 1 - Published 15 February 2021 Page 14 of 33 Question HD DI CR PS FL virtualise a hardware server virtualise a hardware server virtualise a hardware server virtualise a hardware server in deciding when to virtualise a hardware server 3. 1 Differences: VM and Virtual Appliances (10 marks) A thorough description of the differences between a VM and a virtual appliance A detailed description of the differences between a VM and a virtual appliance A good description of the differences between a VM and a virtual appliance An adequate description of the differences between a VM and a virtual appliance An incomplete or inadequate description of the differences between a VM and a virtual appliance 3.2 Virtual App firewall evaluation (20 marks) A thorough discussion of the advantages and disadvantages to be considered in deciding to use a virtual appliance firewall in SoftArc A detailed discussion of the advantages and disadvantages to be considered in deciding to use a virtual appliance firewall in SoftArc A good discussion of the advantages and disadvantages to be considered in deciding to use a virtual appliance firewall in SoftArc An adequate discussion of the advantages and disadvantages to be considered in deciding to use a virtual appliance firewall in SoftArc An incomplete or inadequate discussion of the advantages and disadvantages to be considered in deciding to use a virtual appliance firewall in SoftArc Presentation Marks will be deducted for poor presentation, spelling and/or grammar mistakes. Referencing Marks will also be deducted for NOT providing / following the proper APA style referencing. Referencing should be accurately documented using APA 6th or 7th edition and both in-text citation and bibliographic information are required. (Note that the guide for APA referencing is provided in the Resource section of the ITC314 Interact site) PRESENTATION The report should be submitted as a single MS Word document with all images embedded in the document. Submissions in in *.zip, *.rar or any other format will not be marked. Charles Sturt University Subject Outline ITC314 202130 S I Version 1 - Published 15 February 2021 Page 15 of 33 The report presentation structure is: Cover page • Title of Report • Student Name and Student ID • Student Email address Main Report This section should contain main body of the report. It should discuss all tasks / challenges asked in the case study. You should have sub-sections that answers each task. Support your answers with solid literature (in-text citations), diagrams and figures (if applicable). All diagrams and figures must have an appropriate caption. Reference List You must cite your references using the APA 6th or 7th edition referencing style for all material you have used as sources for the content of your work. Glossary (optional) A glossary should assist the reader in understanding any technical terms used in the report. Use a generally accepted source for the definition of the terms and include appropriate referencing. Assessment item 3 - Installation Manual Value: 10% Due Date: 12-Apr-2021 Return Date: 05-May-2021 Group Assessment: No Submission method options: Alternative submission method TASK Overview This assessment item requires you to produce a short report by investigating and advising a company on some key topics and aspects of the use of virtualisation technologies. Task SoftArc Engineering is a civil engineering firm company which works across Australia as well as in Indonesia, Timor Leste and Papua New Guinea. Their current IT support staff have had little exposure to virtualisation and it has been decided that you need to train them in some basic use of virtualisation. You will need to download the following software: 1. VirtualBox 6.1.16 or later from https://www.virtualbox.org/wiki/Downloads 2. Ubuntu 20.04.01 LTS or later, from https://www.ubuntu.com/download/desktop 3. (Optional. This is only needed if you are unable to mount a .iso file in your instance of VirtualBox) PowerISO 7.8 or later from http://www.poweriso.com/download.php Charles Sturt University Subject Outline ITC314 202130 S I Version 1 - Published 15 February 2021 Page 16 of 33 You are to produce an instruction manual that describes: 1. How to install VirtualBox on a PC or Mac (40 marks). This instruction manual must: a. Describe all the steps that are required to install VirtualBox 6.1.x on a PC or Mac. b. Describe how to change the hostname of your VirtualBox to (eg. 12345678_Host)
c. Include screenshots of each step of the process, along with any explanatory
text required to ensure that the user can follow the instructions without any
problems.
2. How to create a VM in VirtualBox that runs a specified operating system. The operating
system to be installed is Ubuntu 20.04.1 LTS. This part of the instruction manual must:
a. Describe how to create a Ubuntu VM in VirtualBox (40 marks). This description
must include:
Screenshots of each step of the VM creation process, and
Full explanatory text so that a user could follow the instructions
without problems.
b. Describe how you would do basic VM management on the Ubuntu VM,
including:
1. Rename the VM to (eg. 12345678_VM),
2. Increase the RAM available to the VM, and
3. Increase the disk size (20 marks).
Your instruction manual should be specific for the machine and operating system on which
you are installing VirtualBox. So if your personal machine is a Windows 10 machine, a Mac or
another Linux machine, then your instruction manual should concentrate on that particular
OS only.
You are not required to run anything on the Ubuntu VM that you create.
RATIONALE
This assessment task will assess the following learning outcome/s:
• be able to evaluate which virtualisation technology should be used in a given set of
requirements.
• be able to discuss and evaluate the requirements for effective Virtual Machine (VM)
management.
• be able to identify and evaluate the requirements to create a virtual infrastructure.
MARKING CRITERIA AND STANDARDS
Assessment Rubric
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Question HD DI CR PS FL
Steps and
screenshots
to install
VirtualBox
(40 marks)
Thorough
description of
the steps
required to
install
VirtualBox
with
appropriate
screenshots of
each step
Detailed
description
of the steps
required to
install
VirtualBox
with good
screenshots
of most
steps
Good
description
of the steps
required to
install
VirtualBox
with
screenshots
of some
steps
Adequate
description
of the steps
required to
install
VirtualBox
with some
screenshots
Inadequate
or
incomplete
description
of the steps
required to
install
VirtualBox
with few or
no
screenshots
Steps and
screenshots
to create
Ubuntu VM
(40 marks)
Thorough
description of
the steps
required to
create an
Ubuntu VM
with
appropriate
screenshots of
each step
An detailed
description
of the steps
required to
create an
Ubuntu VM
with
screenshots
of most
steps
An good
description
of the steps
required to
create an
Ubuntu VM
with
screenshots
of some
steps
An adequate
description
of the steps
required to
create an
Ubuntu VM
with some
screenshots
An
incomplete
or
inadequate
description
of the steps
required to
create an
Ubuntu VM
with few or
no
appropriate
screenshots
Steps and
screenshots
to manage
Ubuntu VM
(20 marks)
Thorough
description of
the steps
required to
manage an
Ubuntu VM
with
appropriate
screenshots of
each step
Detailed
description
of the steps
required to
manage an
Ubuntu VM
with
screenshots
of most
steps
Good
description
of the steps
required to
manage an
Ubuntu VM
with
screenshots
of some
steps
Adequate
description
of the steps
required to
manage an
Ubuntu VM
with some
screenshots
An
incomplete
or
inadequate
description
of the steps
required to
manage an
Ubuntu VM
with few or
no
appropriate
screenshots
Presentation Marks will be deducted for poor presentation, spelling and/or grammar
mistakes.
Referencing Marks will also be deducted for NOT providing / following the proper APA
style referencing. Referencing should be accurately documented using APA
6th or 7th edition and both in-text citation and bibliographic information
are required. (Note that the guide for APA referencing is
provided in the Resource section of Interact site)
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PRESENTATION
The report should be submitted as a single MS Word document with all images embedded in
the document.
Submissions in in *.zip, *.rar or any other format will not be marked.
The report presentation structure is:
Cover page
• Title of Report
• Student Name and Student ID
• Student Email address
Main Report
This section should contain main body of the report. It should discuss all tasks / challenges
asked in the case study. You should have sub-sections that answers each task. Support your
answers with solid literature (in-text citations), diagrams and figures (if applicable). All
diagrams and figures must have an appropriate caption.
Reference List
You must cite your references using the APA 6th or 7th edition referencing style for all material
you have used as sources for the content of your work.
Glossary (optional)
A glossary should assist the reader in understanding any technical terms used in the report.
Use a generally accepted source for the definition of the terms and include appropriate
referencing.
Assessment item 4 – Virtual Infrastructure Design
Value: 20%
Due Date: 16-May-2021
Return Date: 07-Jun-2021
Group Assessment: No
Submission method options: Alternative submission method
TASK
SoftArc Engineering is a civil engineering firm company which works across Australia as
well as in Indonesia, Timor Leste and Papua New Guinea. SoftArc Engineering currently has
a small self-managed data centre that has the following servers:
• 2 x Active Directory domain controllers on Windows Server 2012 R2, (2 x Xeon 3.6GHZ,
8GB RAM, 140GB HDD). These servers are used for authentication and authorisation;
• 3 x SQL Server 11.0 (2012) database servers on Windows Server 2012 (2 x Xeon 2.8GHZ,
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4GB RAM, 500GB RAID-5 array). These servers are used for database operations for
Active Directory, Exchange, SharePoint and their Client Design application;
• 1 x Exchange 2013 email server on Windows Server 2012 R2 (2 x Xeon 3.6GHZ, 8GB
RAM, 250GB RAID-1 array);
• 4 x Windows Server 2016 File and Print servers (2 x Xeon 2.8GHZ, 4GB RAM, 250GB
RAID-1 array);
• 1 x SharePoint 2013 server on Windows Server 2012 R2 (2 x Xeon 3.6GHZ, 16GB RAM,
250GB RAID-1 array);
• 1 x Client Design and CRM application server on Windows Server 2016 (2 x Xeon
3.6GHZ, 8GB RAM, 250GB RAID-1 array);
• 2 x Red Hat Enterprise Linux v7.1 (2015) servers running Apache TomCat v. 7.0 (2 x
Xeon 2.8GHZ, 16GB RAM, 140GB HDD).
• 1 x Cisco 5505 ASA Firewall v9.3 (2014)
The board have been advised to retire most of their old physical servers and start moving their
operations onto a virtual platform hosted in-house (on premise). You have been employed to
advise the board on various aspects of virtualisation.
Your Report
You are to consider how to implement a virtual infrastructure for the company and prepare a
report for the board of SoftArc. Your report should include:
1. A one-page executive summary,
2. Your proposed virtual infrastructure for the data centre. This is to include:
1. Which virtual technology (VMware, Hyper-V, Citrix Xen, etc) you recommend
being deployed, along with your detailed and referenced reasons for that
recommendation,
2. A discussion of the technical infrastructure proposed including:
a. Number and type of hosts required including CPU, RAM and internal
storage requirements
b. Host clustering requirements and number of VMs expected to be
hosted on the cluster,
c. Storage requirements (external to servers), including how this storage
will be presented to VMs,
d. Additional network requirements to support this infrastructure.
3. A discussion of how you would deliver virtual desktops to all users using the new
infrastructure.
4. Your designs for:
1. Data and configuration backup,
2. Disaster recovery.
5. Any Information Security changes required and the steps required to implement/
monitor these changes.
RATIONALE
This assessment task will assess the following learning outcome/s:
• be able to communicate the importance of different virtualisation technologies for X86
and Unix based platforms.
• be able to evaluate which virtualisation technology should be used in a given set of
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requirements.
• be able to communicate the essentials of network and storage virtualisation.
• be able to discuss and evaluate the requirements for effective Virtual Machine (VM)
management.
• be able to identify and evaluate the requirements to create a virtual infrastructure.
• be able to analyse the requirements for management of a virtual infrastructure.
MARKING CRITERIA AND STANDARDS
Marking Criteria
Question Task Marks
1. Executive summary 10
2.1 Technology selection and reasoning 10
2.2 Technical infrastructure discussion 20
3 Desktop deployment analysis 15
4.1 Backup design 15
4.2 DR design 15
5 InfoSec changes 15
Total 100
Assessment Rubric
Question HD DI CR PS FL
Executive
summary
A complete
summary of
the solution
and main
points of the
report.
A thorough
explanation
of the main
points of the
report.
A detailed
explanation
of the main
points of the
report.
An adequate
explanation
of the main
points of the
report.
An
inadequate or
incomplete
summary of
the main
points of the
report.
Technology
selection
A concise and
well-designed
proposal for a
new virtual
A thorough
design
proposal for a
new virtual
A detailed
design
proposal for a
new virtual
An adequate
design
proposal for a
new virtual
An
inadequate or
incomplete
design
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infrastructure,
with
references
infrastructure,
with
references
infrastructure,
some
references
infrastructure,
some
references
proposal for a
new virtual
infrastructure
Reasoning A thorough
discussion of
the reasoning
behind the
infrastructure
design, with
references
A detailed
discussion of
the reasoning
behind the
infrastructure
design, with
references
A good
discussion of
the reasoning
behind the
infrastructure
design, some
references
An adequate
discussion of
the reasoning
behind the
infrastructure
design, some
references
An
inadequate or
incomplete
discussion of
the reasoning
behind the
infrastructure
design
Desktop
analysis
A complete
analysis with
detailed
suggestions
for deploying
desktops and
applications
to users, with
references
A thorough
analysis with
detailed
suggestions
for deploying
desktops and
applications
to users, with
references
A good
analysis with
detailed
suggestions
for deploying
desktops and
applications
to users,
some
references
An adequate
analysis with
detailed
suggestions
for deploying
desktops and
applications
to users,
some
references
A complete
analysis with
detailed
suggestions
for deploying
desktops and
applications
to users
Backup plan
design
A complete
description of
the backup
plan for the
new
infrastructure,
with
references
A thorough
description of
the backup
plan for the
new
infrastructure,
with
references
A detailed
description of
the backup
plan for the
new
infrastructure,
some
references
An adequate
description of
the backup
plan for the
new
infrastructure,
some
references
An
inadequate or
incomplete
description of
the backup
plan for the
new
infrastructure
DR plan
design
A complete
description of
the DR plan
for the new
infrastructure,
with
references
A thorough
description of
the DR plan
for the new
infrastructure,
with
references
A detailed
description of
the DR plan
for the new
infrastructure,
some
references
An adequate
description of
the DR plan
for the new
infrastructure,
some
references
An
inadequate or
incomplete
description of
the DR plan
for the new
infrastructure
InfoSec
changes
A complete
description of
the InfoSec
changes
needed, with
references
A thorough
description of
the InfoSec
changes
needed, with
references
A detailed
description of
the InfoSec
changes
needed, some
references
An adequate
description of
the InfoSec
changes
needed, some
references
An
inadequate or
incomplete
description of
the InfoSec
changes
needed
Presentation Marks will be deducted for not following the given report format (see below) as
well as for poor presentation, spelling and/or grammar mistakes.
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Referencing Marks will also be deducted for NOT following the proper APA style referencing.
Referencing should be accurately documented using APA 6th or 7th edition and
must include both in-text citations and a Reference List. (Note that the guide for
APA referencing is provided in the Resource section of Interact site)
PRESENTATION
The report should be submitted as a single MS Word document with all images embedded in
the document.
Submissions in in *.zip, *.rar or any other format will not be marked.
The report presentation structure is:
Cover page
• Title of Report
• Student Name and Student ID
• Student Email address
Executive Summary
This section provides a brief overview of the scenario, reasoning/findings and concluding
remarks on your findings. It must be no more than 1 page in length
Main Report
This section should contain main body of the report. It should discuss all tasks / challenges
asked in the case study. You should have a sub-sections that answers each task. Support your
answers with solid literature (in-text citations), diagrams and figures (if applicable).
Reference List
You must cite your references using the APA 6th or 7th edition referencing style for all material
you have used as sources for the content of your work.
Glossary (optional)
A glossary should assist the reader in understanding any technical terms used in the report.
Use a generally accepted source for the definition of the terms and include appropriate
referencing.
Assessment item 5 – Final Exam
Value: 50%
Due Date: To be advised. Your exam timetable (http://student.csu.edu.au/study/exams/examtimetable)
will be released via the Student Portal. Check dates for the exam period and your
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responsibilities (http://student.csu.edu.au/study/exams).
Duration (including Reading, Writing and Technology Allowance): 2hr writing + 10m
reading + 30m tech allowance
Exam Type: Online exam
Submission method options: Interact2
Invigilated: No
EXAM PENALTIES
Exam Penalties
The penalty for late submission of an exam will only apply to exam options (such as
Turnitin) that do not include an auto-submit function. It will be a deduction of the
maximum marks allocated for the exam equal, in percentage terms, to the extent of the late
submission. The extent of the late submission will be determined with reference to the
duration of the exam, including all allowances.
Example 1.
An exam with 120 minutes (2 hours) of writing time, 10 minutes of reading time and a 30
minute technology allowance is an exam of 160 minutes duration. If a student submits after
200 minutes, the 40 minutes of excess time represents 25% of the total duration and they
would therefore be deducted 25% of the maximum marks available for the subject.
Example 2.
An exam with 2 days (48 hours) of writing time. If a student submits after 60 hours, the 12
hours of excess time represents 25% of the total duration and they would therefore be
deducted 25% of the maximum marks available for the subject.
An example of the calculation would be:
Maximum marks allocated = 50
Penalty for being 25% in excess of the total duration = 12.5 marks (so, a score of 40/50
becomes 27.5/50 and a score of 25/50 becomes 12.5/50).
Note that the penalties for late submission of an online exam are different to the standard
penalties for late submission of an assessment task covered in the Assessment
Information section below.
REQUIREMENTS
Your exam will be an open book, time-limited online exam that may be proctored. You will be
advised if the exam will be proctored at a later stage.
The exam will be timetabled as per normal and you will be notified of your scheduled time via
the exams office. The exam questions will be available from an interact 2 test within your
interact 2 site. The link to your exam within Interact 2 will become active at the time specified
in the exam timetable. Once you have completed your exam, you will submit your answers to
the online test as per the details below.
The sample exam is a guide to the style and format of your final exam. Additionally, there will
be an example test to help you become familiar with how the i2 test system works.
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The time allocated to complete the exam is 10 minutes reading time + 2 hours writing time +
15 minutes technology allowance. The technology allowance gives you extra time to deal with
the different test conditions (e.g., making allowances for typing speed, slow internet, etc.). You
are allowed to answer questions in your test for the whole allocated time. The test will be
automatically submitted when that time is up. It is your responsibility to ensure that questions
are completed by that stage.
Multiple choice questions will be randomised.
Text-based questions can be typed directly into the allocated text field in the i2 test.
You can NOT handwrite answers and cannot upload external files.
The exam will disable copy/paste and spell checker.
For file upload question types (where they apply): For diagrams, you can are encouraged to
use online diagram tools like Lucid Chart (https://www.lucidchart.com) or Draw.io
(https://app.diagrams.net/) to generate diagrams. Then you can export as an image and
upload that file. If you handwrite, you are recommended to use the Genius Scan app on your
mobile https://thegrizzlylabs.com/genius-scan to create a file to upload. We recommend that
you practice prior to your exam so you are familiar with the process in the exam environment
to avoid unnecessary pressure. Your lecturer will give more information about this during
revision.
Academic integrity is important (https://www.csu.edu.au/current-students/learningresources/
build-your-skills/academic-integrity). Thus various checks will be used to look for
academic misconduct. Written answers will be processed by Turnitin to look for similarities to
web sources and other students’ submissions. Uploaded files will be compared for similarities.
IP addresses will be recorded to detect collusion and impersonation. You may be interviewed
to explain why you answered questions in certain ways. Penalties for academic misconduct
are severe. Also, people who make money from academic misconduct do often resort to
blackmail to make more money from their victims.
The sample exam continues to be a guide to the style of questions used in your exam.
———————————————
The final examination is worth 50% of the total course grade. It will be of two (2) hours
duration with time allocated for reading (10 min) and a technology allowance (30 min)
The basic format of the exam is:
• Ten (10) multiple-choice questions;
• Eight (8) short answer questions;
• One (1) case study with five (5) questions on a virtualisation problem, You will be
required to justify your decisions according to the principles of Virtualisation that you
have been studied.
It is your responsibility to ensure that you are aware of the requirements for completing the
exam and that you attend the exam on the correct date and at the correct time. The School of
Computing and Mathematics will not accept misreading the exam time as misadventure.
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You must pass the exam in order to pass this subject
RATIONALE
This assessment task will assess the following learning outcome/s:
• be able to communicate the importance of different virtualisation technologies for X86
and Unix based platforms.
• be able to evaluate which virtualisation technology should be used in a given set of
requirements.
• be able to communicate the essentials of network and storage virtualisation.
• be able to discuss and evaluate the requirements for effective Virtual Machine (VM)
management.
• be able to identify and evaluate the requirements to create a virtual infrastructure.
• be able to analyse the requirements for management of a virtual infrastructure.
MARKING CRITERIA AND STANDARDS
Criteria HD DI CR PS
Students will be
required to complete
a series of multiple
choice questions (10
questions worth 1
mark each).
Questions will assess
student’s knowledge
of all topics
Choose correct
answers for a
minimum of 85%
of the questions.
Choose correct
answers for
between 75% and
84% of the
questions.
Choose
correct
answers for
between
65% and
74% of the
questions.
Choose
correct
answers for
between
50% and
64% of the
questions.
Responses to the
short answer
questions
demonstrate
knowledge,
understanding and
skills of all topics
To meet this level
you will attain a
cumulative mark
between
85%-100% for
this section of
the examination
that consists of 8
short answer
questions with 5
marks available
for each. Overall,
in meeting this
level you will
demonstrate
comprehensive
knowledge of the
concepts through
your
descriptions,
explanations and
To meet this level
you will attain a
cumulative mark
between
75%-84% for this
section of the
examination that
consists of 8 short
answer questions
with 5 marks
available for
each. Overall, in
meeting this level
you will
demonstrate
well-considered
knowledge of the
concepts through
your descriptions
and explanations
of the content.
To meet this
level you will
attain a
cumulative
mark
between
65%-74% for
this section
of the
examination
that consists
of 8 short
answer
questions
with 5 marks
available for
each.
Overall, in
meeting this
level you will
demonstrate
To meet this
level you will
attain a
cumulative
mark
between
50%-64% for
this section
of the
examination
that consists
of 8 short
answer
questions
with 5 marks
available for
each.
Overall, in
meeting this
level you will
demonstrate
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Criteria HD DI CR PS
discussion of the
content.
sound
knowledge
of the
concepts
through
your
descriptions,
explanations
and
discussion
of the
content.
knowledge
of the
concepts
through
your
descriptions
of the
content.
Responses to the
case study questions
demonstrate
knowledge and
understanding of all
topics/concepts and
an ability to apply
that knowledge to a
problem
To meet this level
you will attain a
cumulative mark
between
85%-100% for
this section of
the examination
that consists of 5
questions with 10
marks available
for each. Overall,
in meeting this
level you will
demonstrate
comprehensive
knowledge of the
concepts through
your
descriptions,
explanations and
discussion of the
content. Graphs,
tables and
images will be
correctly and
clearly labelled
and explanations
will link to the
diagrams as
needed
To meet this level
you will attain a
cumulative mark
between
75%-84% for this
section of the
examination that
consists of 5
questions with 10
marks available
for each. Overall,
in meeting this
level you will
demonstrate
well-considered
knowledge of the
concepts through
your descriptions
and explanations
of the content.
Graphs, tables
and images will
be correctly and
clearly labelled
and explanations
will link to the
diagrams as
needed.
To meet this
level you will
attain a
cumulative
mark
between
65%-74% for
this section
of the
examination
that consists
of 5
questions
with 10
marks
available for
each.
Overall, in
meeting this
level you will
demonstrate
sound
knowledge
of the
concepts
through
your
descriptions
and
explanations
of the
content.
Graphs,
tables and
images will
be labelled
To meet this
level you will
attain a
cumulative
mark
between
50%-64% for
this section
of the
examination
that consists
of 5
questions
with 10
marks
available for
each.
Overall, in
meeting this
level you will
demonstrate
knowledge
of the
concepts
through
your
descriptions
and
explanations
of the
content.
Graphs,
tables and
images will
be labelled.
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Criteria HD DI CR PS
and
descriptions
will link to
the
diagrams as
needed.
MATERIAL PROVIDED BY THE UNIVERSITY
None.
MATERIAL PROVIDED BY THE STUDENT
PC with a working internet connection for the duration of the examination.
SAMPLE EXAM PAPER
You are encouraged to complete this subject’s sample exam (https://interact2.csu.edu.au/
webapps/blackboard/content/listContent.jsp?course_id=_54438_1&content_id=_4201299_1)
in preparation for the end-of-session exam.
Assessment and Exam Information
Academic Integrity
Play your part in maintaining academic integrity at our university. Complete your compulsory
Academic Integrity at Charles Sturt University (https://www.csu.edu.au/current-students/
learning-resources/build-your-skills/academic-integrity) subject. This subject will help you
understand our Academic Integrity Policy, our expectations of you, and the support services
available to help you meet your academic obligations.
You’ll learn how to avoid plagiarism, cheating, contract cheating, and collusion. Charles Sturt
University treats breaches of academic integrity seriously. We may use Turnitin to check your
submitted work for plagiarism or contract cheating.
You can also use Turnitin to check for plagiarism (https://www.csu.edu.au/current-students/
learning-resources/information-planning/assignments/plagiarism-checking) in your
assessments before submission.
Referencing
Referencing is an important component of academic work. All assessment tasks should be
appropriately referenced. The American Psychological Association (APA) referencing style is
the default referencing style to be used in students’ assessment work. If your subject requires
a different style to be used, this will be stated in the assessment requirements. Get referencing
style guides and help with referencing from Charles Sturt’s Referencing webpage
(https://www.csu.edu.au/current-students/learning-resources/build-your-skills/academic-
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skills-help/referencing).
How to submit your Assessment and Exam items
POSTAL ASSESSMENT – SUBMISSION PROCESS
Under normal circumstances postal submissions will not be accepted for any of the
assessments required.
HAND DELIVERED ASSESSMENT – SUBMISSION PROCESS
Under normal circumstances hand delivered submissions will not be accepted for any of the
assessments required.
ALTERNATIVE ASSESSMENT – SUBMISSION PROCESS
Assessment tasks that are not completed through the Subject site need to be submitted
electronically via Turnitin site by the due date. Turnitin password details for this subject will be
given by your lecturer.
Unless advised otherwise, all Turnitin submissions are due by midnight (AEST) of the date
specified. Please note that the time and the date of your Turnitin submission will be used to
determine your official submission time.
All textual elements within an assessment must be submitted in a format that is readable by
Turnitin. Specific exceptions, where an assessment requires the insertion of image based
evidence of workings will be outlined in the context of the assessment. Students that
deliberately attempt to insert content of assessments in a format that is not readable by
Turnitin may be subject to Academic misconduct investigations.
Additional Submission Information:
It is recommended that your name, student ID and page number are included in the header
or footer of every page of any assignment. You are also required to rename your assignment
file before you submit via Turnitin as per below protocol:
SUBJECT CODE, SI, SURNAME, STUDENT ID, ASSESSMENT NUMBER
Example – ITC314 SI PATEL 11554466 A3 202130.doc
INTERACT2 – ONLINE EXAM SUBMISSION PROCESS
Your online exam will be delivered through an Interact2 test.
You may have previously completed an online quiz using this system. You will access your
Interact2 test using your online web browser, such as Chrome.
Please ensure that you have turned off any pop-up blocking software, as this may block your
online exam from opening in Interact2.
Once you login to your Interact2 subject site, you will see an option on the left-hand side of
your screen that will take you to your online exam page.
Before your exam is scheduled to start, a link will appear on this page. You may have to refresh
Charles Sturt University Subject Outline
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this page.
Interact2 will automatically submit your exam for you when the time is up or you can submit
your exam yourself if you finish early.
Please ensure you write your own responses within the text field provided. You will not be able
to cut and paste text into the exam respond field.
Extensions
It is best to complete assessment items by the due date. However, when something
unavoidable comes up an extension may be possible. The following principles are used when
processing extensions
1. For in-session assessment items, an extension request for up to three (3) calendar days can
be made by emailing your subject coordinator directly before the due date. In your email
please state the reason why you need more time as well as what precisely you are requesting.
Supporting documentation is not required. If an extension is requested in the above format
with a valid reason and your request does not disadvantage other students, the extension will
be approved.
2. For in-session assessment items, extension requests of more than three (3) calendar days
must be made via the special consideration form: https://apps.csu.edu.au/specialcons/. The
request must be made before the due date and must include supporting documentation.
Acceptable reasons are given in the Special Consideration Policy. Each request will be considered on a case by case basis. The
request may not be granted. The maximum extension possible will be seven (7) calendar days.
3. If you receive an extension, then you should expect the assessment item and its feedback to
be returned later. If you submit later than the extended due date you will receive late penalties
as per guidelines below.
4. Unless your extension permits otherwise, submissions received 10 days after the original
due date will receive zero.
5. For end of session exams, you can request a supplementary exam
via https://apps.csu.edu.au/specialcons/ . This request must be made within 3 working days of
the date of exam and must include supporting documentation. Acceptable reasons are given
in the Special Consideration Policy https://policy.csu.edu.au/view.current.php?id=00298 . For
medical issues, a CSU medical certificate is required. If the supplementary exam (SX) is
awarded then your exam is moved to the next examination period. In order to preserve exam
integrity and manage the logistics of exams, the timing of a supplementary exam is heavily
restricted
How to apply for special consideration
Academic regulations provide for special consideration to be given if you suffer misadventure
or extenuating circumstances during the session (including the examination period) which
prevents you from meeting acceptable standards or deadlines. Find the form on the Student
Portal Special Consideration, Misadventure, Advice and Appeals (http://student.csu.edu.au/
study/academic-advice) page.
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Penalties for late submission
The penalty for late submission of an assessment task (without obtaining the Subject
Coordinator’s approval for an extension) will be:
10% deduction per day, including weekends, of the maximum marks allocated for the
assessment task, i.e. 1 day late 10% deduction, or 2 days late 20% deduction.
An example of the calculation would be:
Maximum marks allocated = 20
Penalty for one day late = 2 marks (so, a score of 18/20 becomes 16/20 and a score of 12/20
becomes 10/20).
If an assignment is due on a Friday but is not submitted until the following Tuesday, then the
penalty will be four days (40% deduction or 8 marks in the example above).
Submissions more than 10 days late will be acknowledged as received but will not be marked.
Resubmission
Under normal circumstances resubmission of assessment items will not be accepted for any of
the assessments required in this subject.
Feedback processes
Feedback on your work will come in a variety of forms in this subject. You may receive
feedback:
• As individual written comments on your assignments;
• As part of discussion board postings;
• As an email reply;
• As a recorded or phone message.
Assessment return
If your assignment was submitted on time, you should normally expect your marked
assignment to be despatched/returned to you within 15 business days of the due date. If an
assignment is submitted on time but not returned by the return date, you should make
enquiries in the first instance to the Subject Coordinator. If the subject coordinator is not
available, please contact your teaching team using the contact details and consultation
procedures provided on your Interact2 subject site.
Assignments that are submitted through Turnitin are also returned through Turnitin . Check
the Turnitin site first to ensure that your assignment has not been returned.
Student Feedback & Learning Analytics
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Evaluation of subjects
Charles Sturt University values constructive feedback and relies on high response rates to
Subject Experience Surveys (SES) to enhance teaching. Responses are fed back anonymously
to Subject Coordinators and Heads of Schools to form the basis for subject enhancement and
recognition of excellence in teaching. Schools report on their evaluation data; highlighting
good practice and documenting how problems have been addressed. You can view a summary
of survey results via the Student Portal SES Results (https://student.csu.edu.au/study/subjectexperience-
survey-results) page.
We strongly encourage you to complete your online Subject Experience Surveys. You will be
provided with links to your surveys via email when they open three [3] weeks before the end of
session.
Changes and actions based on student feedback
This subject has been developed over several years and we have included the feedback from
students in previous years when preparing this subject. In particular, this year the subject has
been changed in response to feedback from last year’s class in the following ways:
• The online lectures are now recorded and made available through YouTube, in
addition to the Adobe Connect recordings. This provides you with the opportunity to
review lecture
content at times outside of the scheduled lecture times.
• A set of current and relevant web links and resources that can be used during the
subject, as well as at work.
• More time spent discussing the planning the migration of business applications and
services to virtual infrastructure.
Learning analytics
Learning Analytics refers to the collection and analysis of student data for the purpose of
improving learning and teaching. It enables the University to personalise the support we
provide our students. All Learning Analytics activities will take place in accordance with the
Charles Sturt University Learning Analytics Code of Practice. For more information, please visit
the University’s Learning Analytics (http://www.csu.edu.au/division/student-learning/home/
analytics-and-evaluations/learning-analytics) website.
Data about your activity in the Interact2 site and other learning technologies for this subject
will be recorded and can be reviewed by teaching staff to inform their communication,
support and teaching practices.
Services & Support
Your Student Portal (http://student.csu.edu.au/) tells you can how you can seek services and
support. These include study, admin, residential, library, careers, financial, and personal
support.
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Develop your study skills
Develop your study skills (https://student.csu.edu.au/study/skills) with our free study services.
We have services online, on campus and near you. These services can help you develop your
English language, literacy, and numeracy.
Library Services
Access scholarly eBooks, journal articles and multimedia through your Library
(https://library.csu.edu.au/). Learn how to find the best information for your study. We’re here
to help with Library Resource Guides, videos, online workshops and online chat.
Policies & Regulations
This subject outline should be read in conjunction with all academic policies and procedures.
Please refer to the collated list of policies and regulations relevant to studying your subject(s)
(http://student.csu.edu.au/administration/policies-regulations-subjects) which includes links
to Charles Sturt University’s Policy Library (https://about.csu.edu.au/our-university/
publications-policy/policy)- the sole authoritative source of official academic and
administrative rules, policies and procedures of the University.
Subject Outline as a reference document
This Subject Outline is an accurate and historical record of the curriculum and scope of your
subject. Charles Sturt University’s Course and Subject Information Procedure expects that you
retain a copy of the Subject Outline for future use, including for accreditation and other
professional purposes.
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virtualisation

SoftArc Engineering is a civil engineering firm company which works across Australia as well as in Indonesia, Timor Leste and Papua New Guinea.

Their current IT support staff have had little exposure to virtualisation and it has been decided that you need to train them in some basic use of virtualisation.

You will need to download the following software:

VirtualBox 6.1.16 or later from https://www.virtualbox.org/wiki/Downloads
Ubuntu 20.04.01 LTS or later, from https://www.ubuntu.com/download/desktop
(Optional. This is only needed if you are unable to mount a .iso file in your instance of VirtualBox) PowerISO 7.8 or later from http://www.poweriso.com/download.php
You are to produce an instruction manual that describes:

How to install VirtualBox on a PC or Mac (40 marks). This instruction manual must:
Describe all the steps that are required to install VirtualBox 6.1.x on a PC or Mac.
Describe how to change the hostname of your VirtualBox to (eg. 12345678_Host)
Include screenshots of each step of the process, along with any explanatory text required to ensure that the user can follow the instructions without any problems.
How to create a VM in VirtualBox that runs a specified operating system. The operating system to be installed is Ubuntu 20.04.1 LTS. This part of the instruction manual must:
Describe how to create a Ubuntu VM in VirtualBox (40 marks). This description must include:
Screenshots of each step of the VM creation process, and
Full explanatory text so that a user could follow the instructions without problems.
Describe how you would do basic VM management on the Ubuntu VM, including:
Rename the VM to (eg. 12345678_VM),
Increase the RAM available to the VM, and
Increase the disk size (20 marks).
Your instruction manual should be specific for the machine and operating system on which you are installing VirtualBox. So if your personal machine is a Windows 10 machine, a Mac or another Linux machine, then your instruction manual should concentrate on that particular OS only.

You are not required to run anything on the Ubuntu VM that you create.

PRESENTATION
back to top
The report should be submitted as a single MS Word document with all images embedded in the document.

Submissions in in *.zip, *.rar or any other format will not be marked.

The report presentation structure is:

Cover page

Title of Report
Student Name and Student ID
Student Email address
Main Report
This section should contain main body of the report. It should discuss all tasks / challenges asked in the case study. You should have sub-sections that answers each task. Support your answers with solid literature (in-text citations), diagrams and figures (if applicable). All diagrams and figures must have an appropriate caption.

Reference List
You must cite your references using the APA 6th or 7th edition referencing style for all material you have used as sources for the content of your work.

Intelligent Systems for Analytics

MITS5509
Intelligent Systems for Analytics
Assignment 1 and 2
Case Study and Presentation and Research Report
MITS5509 Assignment 1 and 2
Copyright © 2015-2019 VIT, All Rights Reserved. 2
NOTE: This Document is used in conjunction with Assessment 1 [Case Study & Presentation] and Assessment 2 [Research Report] in the Teaching and Assessment Plan document [MITS5509_Teaching and Assessment Plan.doc]
Objective(s)
This assessment item relates to the unit learning outcomes as in the unit descriptor. This assessment is designed to improve student presentation skills and to give students experience in researching a topic and writing a report relevant to the Unit of Study subject matter.
INSTRUCTIONS
These instructions apply to both Assignment 1 – Case Study & Presentation and Assignment 2 Research Report.
Assignment 1 – Case Study & Presentation and Participation – 10% (Due Session 5) Individual Assignment
For this component you will be required to do a 5-10 minute video presentation on a recent academic paper on a topic related to Intelligent Systems for Analytics or Intelligent Systems. Some possible topic areas include but are not limited to:
• Intelligent Systems for Data Warehouse systems
• Evolving Intelligent Systems: Methods, Learning, & Applications
• Distance Metric Learning in Intelligent Systems
• Intelligent Systems for Socially Aware Computing
• Data Mining techniques with IS
• frameworks for integrating AI and data mining
• Expert System
• Structure of knowledge Engineering
• IS and Support Vector Machines
• IS and Neural Network Architectures
• Heuristic Search Methods
• Genetic Algorithms and Developing GA Applications
The paper you select must be directly relevant to one of the above topics or another topic and be related to Intelligent Systems for Analytics. The paper must be approved by your lecturer and be related to what we are studying this semester in Intelligent Systems for Analytics. The paper
MITS5509 Assignment 1 and 2
Copyright © 2015-2019 VIT, All Rights Reserved. 3
can be from any academic conference or other relevant Journal or online sources such as Google Scholar, Academic department repositories, or a significant commercial company involved in research such as IBM etc. All students must select a different paper. Thus, the paper must be approved by your lecturer before proceeding. In case two students are wanting to present on the same paper, the first who emails the lecturer with their choice will be allocated that paper. Please note that popular magazine or web-site articles are not academic papers.
A grade of 10% of the Units mark will be awarded for your video presentation. You are to prepare a set of power point slides for your presentation.
Assignment 1 requirements:
• Students need to record their presentation video and upload it on Moodle.
• Student must appear in the beginning and end of the video.
• They may use any tool/software to record their presentations, the file size limit on Moodle is 200MB.
• Please make sure that your video is one of the popular video format (i.e. .mp4)
What to Submit.
Submit your video presentation to the Moodle drop-box for Assignment 1
Marking criteria for assignment 1:
Criteria
Max
Identify the appropriate research paper and add the article details
2
Video between 5-10 mins
1
Audio and video quality
1
Problem statement
2
Literature review
1
Methods used
2
Summarizing the results
1
Total
10
MITS5509 Assignment 1 and 2
Copyright © 2015-2019 VIT, All Rights Reserved. 4
Assignment 2 – Research Report – 10% (Due Session 8) Individual Assignment
For this component you will write a report or critique on the paper you chose from Assignment 1, the Presentation and Participation component above.
Your report should be limited to approx. 1500 words (not including references). Use 1.5 spacing with a 12 point Times New Roman font. Though your paper will largely be based on the chosen article, you should use other sources to support your discussion or the chosen papers premises. Citation of sources is mandatory and must be in the IEEE style.
Your report or critique must include:
MITS5509 Assignment 1 and 2
Copyright © 2015-2019 VIT, All Rights Reserved. 5
Title Page: The title of the assessment, the name of the paper you are reporting on and its authors, and your name and student ID.
Introduction: Identification of the paper you are critiquing/ reviewing, a statement of the purpose for your report and a brief outline of how you will discuss the selected article (one or two paragraphs).
Body of Report: Describe the intention and content of the article. If it is a research report, discuss the research method (survey, case study, observation, experiment, or other method) and findings. Comment on problems or issues highlighted by the authors. Report on results discussed and discuss the conclusions of the article and how they are relevant to the topics of this Unit of Study.
Conclusion: A summary of the points you have made in the body of the paper. The conclusion should not introduce any ‘new’ material that was not discussed in the body of the paper. (One or two paragraphs)
References: A list of sources used in your text. They should be listed alphabetically by (first)
author’s family name. Follow the IEEE style.
The footer must include your name, student ID, and page number.
Note: reports submitted on papers which are not approved or not the approved paper registered for the student will not be graded and attract a zero (0) grade.
What to Submit
Submit your report to the Moodle drop-box for Assignment 2. Note that this will be a turn-it-in drop box and as such you will be provided with a similarity score. This will be taken into account when grading the assignment. Note that incidents of plagiarism will be penalized. If your similarity score is high you can re-submit your report, but re- submissions are only allowed up to the due date. If you submit your assignment after the due date and time re-submissions will not be allowed.
Please Note: All work is due by the due date and time. Late submissions will be penalized
MITS5509 Assignment 1 and 2
Copyright © 2015-2019 VIT, All Rights Reserved. 6

ATMC ICT352 ICT Project Management

Assessment and Submission Details
Marks: 20% of the Total Assessment for the Course
Due Date: 4:30pm Friday, 16th April 2021
Submission Online – Individual Report
Assignments are to be submitted by SafeAssign.
DO NOT SUBMIT THE ASSIGNMENT TO THE COURSE CO-ORDINATOR OR LECTURER.
The assignment will be marked out of a total of 100 marks. Once marked, ALL assignments will be checked for plagiarism and/or collusion between individuals.
Refer to your Course Outline or the Course Web Site for a copy of the “Student Misconduct, Plagiarism and Collusion” guidelines. Academic Integrity Information.
Note: Each student MUST be able to produce a copy of their assignment and this copy MUST be produced within 24 hours of it being requested by the Course Co-ordinator. Failure to produce the second copy of the assignment when requested may result in loss of marks or a fail grade for the assignment.
Requests for an extension to an assignment extension MUST be made prior to the date of submission and requests made on the day of submission or after the submission date will only be considered in exceptional circumstances. Please note because this assignment forms the basis of the next task extensions will not be given without documented medical evidence off inability to work.
ATMC ICT352 ICT Project Management Task 1
Page 3 of 10
Case Study: Event Supplies
In 1990, Xavier and Rose Morgan set up a catering equipment hire business, Event Supplies, to supply a wide range of equipment for all types of function from a small private party to a large corporate event. Initially focussing on their own locality just outside Melbourne and supplying items such as crockery, cutlery and glassware, the small family business steadily grew in terms of both the items they offered for hire and the area they serviced. The items for hire now also include a range of tables, chairs, buffet bars, fairy floss and donut machines, warming ovens and plate stands as well as cushions, table runners, chair ties and linen napkins in various colours.
In the early 2000s, Event Supplies extended the services they offered to include a design service for themed events. Whilst respecting and embracing the richness of Australian history and culture in their event design service, Xavier and Rose Morgan have also been influenced, through the connections they have across Europe, by the latest European trends in style. The profitability of the business has always been influenced by the global economic climate so being able to diversify has enabled the business to survive in tougher economic situations. In 2019 the annual turnover of the business reached two million dollars.
Event Supplies now employs the Morgan’s two adult children. The Morgan’s elder son manages the fleet of delivery vehicles. Their second son, Will, joined the business after completing his business management degree in 2018. An internship undertaken within his degree program led Will to consider some new ways in which the family business could diversify. However, Xavier and Rose Morgan advised Will that his ideas would have to wait until he had a full understanding of the business.
In March 2020, Event Supplies were immediately impacted by the lockdown restrictions imposed following the outbreak of Covid 19. As a result of the pandemic restrictions, many customers cancelled their bookings and requested refunds. The uncertainty that followed, including the closing of the borders between various States and Territories and the various lockdowns in the Melbourne area, decimated Event Supplies business.
In order to generate some income, the Morgan’s and their Sales Manager, Trent Beadly, decided to ask Will to explain his diversification ideas in more depth. One of Will’s ideas centred around adding sales of the more exquisite crockery and glassware items, to the current business model of hiring it out. Another idea involved creating and marketing gift boxes that included an item from the range of crockery, cutlery or glassware and other types of goods such as sweet and savoury treats and/or beverages or beverage components. These could be ordered by a customer, include a special message and be sent to the customer’s chosen recipient.
The team at Event Supplies have discussed using their current website to facilitate these new ideas. However, they are concerned that potential customers may think that the products being sold may be second hand rather than new. Whilst they are keen for their reputation for exemplary customer service and quality goods to be associated with these new ideas, they have decided that a new, more user-friendly website should be commissioned. Event Supplies would also like an app to be developed so customers can place orders via their phones.
ATMC ICT352 ICT Project Management Task 1
Page 4 of 10
The generation of ideas inspired Rose Morgan to consider how she could share the expertise in designing themed events that she has developed over the last 15 to 20 years. Rose is unsure of the best way to deliver this type of service. So far, she has considered running workshops, which could be delivered online or face-to-face when travel restrictions allow and developing video demonstrations. Rose understands that if the video demonstrations were posted on the website and advertised on social media, they could reach a wider audience but is concerned that the personal touch, evident in their current customer service model, would be lost. Whilst running face-to-face workshops could be prone to disruption if pandemic restrictions are enforced again, the workshops may engender further options to diversify such as offering accommodation for workshop attendees who travel from further afield.
Currently, they are only using FaceBook as social media. However, they acknowledge that they should improve their social media image and become more pro-active in this medium. They intend to expand to Instagram but would like to explore using social media and video meeting software to publicise Event Supplies and use for the demonstrations. They would also like to build a low-cost studio inside their premises for the demonstrations.
Management team
Xavier and Rose Morgan
Joint CEOs
Duncan Morgan
Transport Manager
Will Morgan
Marketing Manager
Trent Beadly
Sales Manager
With so many competing opportunities and ideas, the management feels overwhelmed and has asked outside consultants, Autre Consultants, to come and assist with project planning. You are one of the consultants.
They have asked each of you to choose ONE of the following project themes and collaborate with the Event Supplies management team to outline a Project Charter to deliver value to Event Supplies.
Project 1 – Developing a new user-friendly website
Project 2 – Developing a customer ordering app
Project 3 – Building a low-cost studio to enable demonstrations to be undertaken
Project 4 – Investigating opportunities to run workshops for designing themed events
Project 5 – Developing, producing and marketing video demonstrations for designing themed events
ATMC ICT352 ICT Project Management Task 1
Page 5 of 10
Your task is to prepare a project charter on your proposed project. Please include the following sections in the main body of the report. Standard report structure must be adhered to.
Project Charter Structure
Chapter 3 of the Text outlines Project Charters – use it as a general Guide to produce a Project Charter with the following headings:
1. Title
2. Background
3. Scope overview
4. Business case
5. Milestone schedule (with acceptance criteria)
6. Risks, assumptions and constraints
7. Stakeholder list
Assignment Requirements and Deliverables
Your report should be one thousand (1000) words and it would be best to be no longer than one thousand five hundred (1500) words long.
The report is to be prepared as a single Microsoft Word document.
Submission
The completed assignment is to be submitted by SafeAssign on or before the due date.
The assignment will be assessed according to the marking sheet (Appendix A). Late submission of the assignment will result in the maximum deductions of points as per USC School policy for each day late (including weekends).
USC Assessment Policy
Assignment Return and Release of Grades
Assignment grades will be available on the course web site on two weeks after submission at the latest. An electronic assignment marking sheet will be available.
Where an assignment is undergoing investigation for alleged plagiarism or collusion the grade for
ATMC ICT352 ICT Project Management Task 1
Page 6 of 10
the assignment and the assignment will be withheld until the investigation has concluded.
Assignment Guidelines
This assignment will take three weeks to complete and will require a good understanding of the Project Management material for successful completion. It is imperative that students take heed of the following points in relation to doing this assignment:
1. It would pay to start this assignment early.
2. Ensure that you clearly understand the requirements for the assignment – what has to be done and what are the deliverables.
3. If you do not understand any of the assignment requirements – ASK your workshop tutor.
4. Each time you work on any aspect of the assignment re-read the assignment requirements to ensure that what is required is clearly understood.
Appendix 1 ICT352 Task 1 – Project Charter Rubric Criteria High Distinction (85-100%) Distinction (75-84%) Credit (65-74%) Pass (50-64%) Fail (25%) 1. Identify and justify a project solution that will satisfy the specific client requirement and strategically aligned with the client vision and mission Systematic and skillful An insightful and concise scope overview outlining the final deliverable and project boundaries. A persuasive and insightful high-level business case quantifying the benefit vs cost and outlining why the client should go ahead with the project Thorough and effective A concise scope overview outlining the final deliverable and project boundaries. An insightful high-level business case quantifying the benefit vs cost and outlining why the client should go ahead with the project Effective A scope overview outlining the final deliverable and some boundaries. A high-level business case quantifying the benefit vs cost and outlining why the client should go ahead with the project Competent A project overview outlining the final deliverable and some boundaries. A business case outlining the benefit vs cost and project rational. Basic / simplistic / non- specific (20%) 2. Identify what the client would like the project to deliver and demonstrate an understanding of the organisational context of the project and its stakeholders. Comprehensive and insightful A meaningful title that encapsulates the project. A well-researched background that portrays a high level and insightful understanding of the project context and the hopes and aspirations of the client for the project. Thoroughly explains A meaningful project title. A well-researched background that portrays a high-level understanding of the project context and the hopes and aspirations of the client for the project. Effectively explains A meaningful project title. A researched background that portrays a high-level understanding of the project context. Accurately explains A generic project title. A background that portrays an understanding of the project context. Narrow / shallow explanation A very shallow and / or generic background that just regurgitates the case study.
ICT352 ICT Project Management Task 2
Page 9 of 10
Criteria High Distinction (85-100%) Distinction (75-84%) Credit (65-74%) Pass (50-64%) Fail (20%) 3. Propose and justify high level management strategies for managing stakeholders and risk. Comprehensive and insightful Insightful Identification, management and clear communication of high level project risks, assumptions and foreseeable constraints, and how they impact the project. Identification of important stakeholders and appropriately identify their role and impact on the project. Thoroughly explains Identification, management and clear communication of high level project risks, assumptions and foreseeable constraints, and how they impact the project. Identification of important stakeholders and appropriately identify their role and impact on the project. Effectively explains Identification and management of high level project risks, assumptions and constraints, and how they impact the project. Identification of important stakeholders and appropriately identify their role and impact on the project. Accurately explains Identification and some management strategies for project risks, assumptions and constraints. Identification of stakeholders identify their role and impact on the project. Narrow / shallow explanation A very shallow and / or generic risk management strategy and stakeholder list. (20%) 4. Identify the project lifecycle and create a high-level schedule to complete the project within boundaries and with specific acceptance criteria Insightful and Justified An insightful Milestone Schedule reflecting project phases specifically appropriate to the lifecycle of the project. Each phase has meaningful milestone/s, phase deliverable/s and very specific acceptance criteria authorized by the appropriate stakeholder/s Informed and Relevant A Milestone Schedule reflecting project phases appropriate to the lifecycle of the project. Each phase has milestone/s, phase deliverable/s and specific acceptance criteria authorized by the appropriate stakeholder/s Relevant A Milestone Schedule reflecting project phases generally appropriate to the lifecycle of the project. Each phase has milestone/s, phase deliverable/s and acceptance criteria authorized by the appropriate stakeholder/s Reasonable A basic but adequate Milestone Schedule reflecting project phases, milestone/s, phase deliverable/s and acceptance criteria Irrelevant / extraneous
ICT352 ICT Project Management Task 2
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Criteria High Distinction (85-100%) Distinction (75-84%) Credit (65-74%) Pass (50-64%) Fail (15%) 5. Demonstrate a collaborative and professional approach between the client and project manager Reciprocates Professional and succinct, but not totally formal writing style that insightfully demonstrates shared project ownership by both the client and the project team. Collaborates Professional and succinct writing style that demonstrates shared project ownership by both the client and the project team. Engenders Professional writing style that indicates shared project ownership by both the client and the project team. Represents Writing style that indicates shared project ownership by both the client and the project team. Unprofessional / Solitary Talking at the client. Disengaged with the project

Business Process Modelling and Management

Victorian Institute of Technology www.vit.edu.au CRICOS Provider No. 02044E, RTO No: 20829
1
MITS5507
Business Process Modelling and Management
Semester 1 2021
ASSESSMENT GUIDE
Victorian Institute of Technology www.vit.edu.au CRICOS Provider No. 02044E, RTO No: 20829
2
Assessment overview
Assessments
Overview
Weight
Due date
Unit Learning Outcomes (ULO)
Assessment 1: Case Study and Presentation
In this assignment you will be given a small case study and
you will need to apply your knowledge to Identify processes and events and devise a workflow using a suitable modelling tool.
10%
Session 5
1, 4
Assessment 2: Research Report
In this assessment you will write a critique or report on an
academic paper(s) approved by your lecturer in the field of
Business Process modelling or Management, or a specific
industry case study.
10%
Session 9
1, 2, 3
Assessment 3: Major Assignment
In this assessment you will work in groups on a major
practical based case to analyse the requirements and
identify opportunities for improvement of the business
processes by utilizing suitable modelling tool.
30%
Session 12
1, 2, 3, 4, 5
Assessment 4: Final Assessment
50%
During the end of semester exam period
1, 3, 4, 5
Victorian Institute of Technology www.vit.edu.au CRICOS Provider No. 02044E, RTO No: 20829
3
Referencing guides
You must reference all the sources of information you have used in your assessments. Please use the IEEE referencing style when referencing in your assessments in this unit. Refer to the Library’s referencing guides for more information.
• Guide 1.
• Guide 2.
Academic misconduct
VIT enforces that the integrity of its students academic studies follow an acceptable level of excellence. VIT will adhere to its VIT Policies, Procedures and Forms where it explains the importance of staff and student honesty in relation to academic work. It outlines the kinds of behaviours that are “academic misconduct”, including plagiarism.
Late submissions
In cases where there are no accepted mitigating circumstances as determined through VIT Policies, Procedures and Forms, late submission of assessments will lead automatically to the imposition of a penalty. Penalties will be applied as soon as the deadline is reached.
Short extensions and special consideration
Special Consideration is a request for:
• Extensions of the due date for an assessment, other than an examination (e.g. assignment extension).
• Special Consideration (Special Consideration in relation to a Completed assessment, including an end-of-unit Examination).
Students wishing to request Special Consideration in relation to an assessment the due date of which has not yet passed must engage in written emails to the teaching team to Request for Special Consideration as early as possible and prior to start time of the assessment due date, along with any accompanying documents, such as medical certificates.
For more information, visit VIT Policies, Procedures and Forms.
Inclusive and equitable assessment
Reasonable adjustment in assessment methods will be made to accommodate students with a documented disability or impairment. Contact the unit teaching team for more information.
Contract Cheating
Contract cheating usually involves the purchase of an assignment or piece of research from another party. This may be facilitated by a fellow student, friend or purchased on a website. Other forms of contract cheating include paying another person to sit an exam in the student’s place.
Contract cheating warning:
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• By paying someone else to complete your academic work, you don’t learn as much as you could have if you did the work yourself.
• You are not prepared for the demands of your future employment.
• You could be found guilty of academic misconduct.
• Many of for pay contract cheating companies recycle assignments despite guarantees of “original, plagiarism-free work” so similarity is easily detected by TurnitIn.
• Penalties for academic misconduct include suspension and exclusion.
• Students in some disciplines are required to disclose any findings of guilt for academic misconduct before being accepted into certain professions (e.g. law).
• You might disclose your personal and financial information in an unsafe way, leaving yourself open to many risks including possible identity theft.
• You also leave yourself open to blackmail – if you pay someone else to do an assignment for you, they know you have engaged in fraudulent behaviour and can always blackmail you.
Grades
We determine your grades to the following Grading Scheme:
Grade
Percentage
A
80% – 100%
B
70% – 79%
C
60% – 69%
D
50% – 59%
F
0% – 49%
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Assessment details
Assessment 1: Case Study and Presentation
Overview
Weight
Length
Due date
ULO
10%
1000
Session 5
1, 4
Introduction
EPC diagram, abbreviation for event-driven process chain diagram, is a flowchart-based diagram that can be used for resource planning and identifying possible improvements of a business process. Businesses use event-driven process chain diagrams to lay out business process workflows, originally in conjunction with SAP R/3 modelling, but now more widely it is used by many companies for modelling, analyzing, and redesigning business processes. This will be a preliminary exercise before utilizing BPMN 1.2 on the group Project in Assessment 3.
Task
In this assignment you will use Signavio, (see the Activity in week 3 for creating a Signavio account) to prepare an EPC diagram for the Case Study below. Make sure to identify the organizational units and actors relevant to the case study and indicate on the EPC diagram the actor that is responsible for each task in the process.
Submission Instructions
Your document should be a word or pdf document containing a copy of the EPC diagram you constructed in Signavio. The EPC must only be ‘one page wide’, but it may span several consecutive pages.
All submissions are to be submitted through the assignment 1 Drop-boxes that will be set up in the Moodle account for this Unit of Study. Assignments not submitted through these drop boxes will not be considered. Submissions must be made by the due date and time (which will be in the session detailed above) and determined by your Unit coordinator. Submissions made after the due date and time will be penalized at the rate of 10% per day (including weekend days). Your EPC diagram will be checked for plagiarism, and plagiarized assignment will be penalized heavily.
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Case study
University Library
Quality and service excellence is the cornerstone of the University of Melbourne Library’s commitment to staff and students. Located within Melbourne, regional Victoria and offshore campuses, libraries and access centres support over 60,000 students and staff, providing access to well over half a million books, over 120,000 journal titles, 650 databases (online collections of Journal articles) and 270,000+ e-books.
The handling of delays for delivering books and journals back to the library today is very inefficient. The existing IT system is able to automatically send a reminder to the customer about the delay, but the handling of the delay is done purely manually by the librarians if the customer does not return the book or journal. The management of the Library has decided that the delay process should be managed by a business process management system. A business consultant interviewed a number of librarians about how they handle delays. The interviews result in a heterogeneous view of the practice of handling delays. The (hypothetical) scenario of handling a delay can be summarized as:
A delay can be recognised automatically by the existing library management system. An email will be sent to the customer automatically, requesting them to return or renew the book. If the book has not been returned a week later, a librarian will be notified by email. The librarian looks up the delayed customer in the IT system. If there is a phone number registered, they try to call them by phone, else they write a letter telling about the delay, and that they already have received one reminder and that they will be charged a fee for the delay. If the book has not been returned a week later, the librarian will send another letter to the delayed customer informing them that they will be reported to the police for theft if the book is not returned. One more week later, if not returned, the librarian contacts their manager, who takes over. If the book is returned anytime during this period, the librarian will close this case and no further action will be taken.
If the delayed customer is a student, the manager contacts the academic registry department to suspend the student account. If the delayed customer is a staff member, the manager contacts the Personnel unit to suspend the staff payroll. After that, the manager attaches a fee payable to the customer’s account and request the customer to pay, which includes the cost of the book and a late return penalty. The case will be closed by the manager when the charged amount is paid in full. When the case is closed, the manager will notify the academic registry department or the personnel unit to lift the suspension. Occasionally, the customer might return the book and also pay the fee in full. In this case, the cost of the book will be refunded. In some other cases, the customer returns the book without paying the fee. The case remains open but the amount the customer owes will be changed. Sixty days after the delay is first identified, if the case is still open, the manager change the status of the case to “forced close” and contacts a debt collection agency by phone to collect any outstanding fee.
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Marking criteria/Rubric
You will be assessed on the following marking guide
Total Marks: 50
Task
Description
Marks
Introduction
Write an introduction and objective for the report.
5
Workflow Analysis
Analyse and clearly identify the workflow of the business process. Make sure to identify the organizational units and actors relevant to the case study.
10
Process Relationship
Critically indicate the actor on the EPC diagram, that is responsible for each task in the process.
10
Model & Simulation
Design and develop the EPC diagram, clearly mentioning each task and actor in the process.
10
Use of Signavio
Successfully simulate the given process and effective use of Signavio tool.
10
Conclusion
A summary and findings of the report.
5
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Assessment 2: Research Report
Overview
Weight
Length
Due date
ULO
10%
1500
Session 9
1, 2, 3
Introduction
This assessment item relates to the unit learning outcomes as in the unit descriptor. This assessment is designed to improve student presentation skills and to give students experience in researching a topic and writing a report relevant to the Unit of Study subject matter.
Task
For this component you will prepare a report or critique on an academic paper related to Business Process Modelling or Business Process Management. The paper you select must be directly relevant to one of these major topics. Some possible topic areas include but are not limited to:
• Business model
• Business process
• Artifact-centric business process
• Modelling and simulation
• Business reference model
• Business process integration
• Business process re-engineering
• Business management
• Business documentation
• Business automation
• Business improvement
• Business mapping
• Business optimisation
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The paper can be from any academic conference or other relevant Journal or online sources such as Google Scholar, Academic department repositories etc. All students must select a different paper. You can discuss with your lecturer before week 7 to decide on a topic. The topic needs to be chosen before week 7. Students may discuss their chosen topics/papers in discussion forum and may avoid similar paper selected by multiple students. The paper you chose should be published in the last 5 years (must be published 2015 or after). Note: popular magazine articles, web sites and blogs are not academic sources.
Your report should be limited to approx. 1500 words (not including references). Use 1.5 spacing with a 12-point Times New Roman font. Though your paper will largely be based on the chosen article, you can use other sources to support your discussion. Thus, citation of sources is mandatory and must be in the IEEE style.
Report Content
Title Page: The title of the assessment, the name of the paper you are reviewing and its authors, and your name and student ID.
Introduction: A statement of the purpose for your report and a brief outline of how you will discuss the selected article (one or two paragraphs). Make sure to identify the article being reviewed.
Body of Report: Describe the intention and content of the article. Document a critical analysis and clearly identify the workflow of the business process, the organizational units, actors, process relationship relevant to your chosen paper. Moreover, critically describe the adopted business process model, method and/or business process management tool which has been developed and applied in your chosen paper. In addition to that, report the approach to diagnose the root causes of poor process performance and recommend appropriate managerial levers for improving them. If such analysis and recommendation are not outlined in your chosen paper, discuss and justify your own view.
• Conclusion: A summary of the points you have made in the body of the paper. The conclusion should not introduce any ‘new’ material that was not discussed in the body of the paper. (One or two paragraphs)
• References: A list of sources used in your text. They should be listed alphabetically by (first) author’s family name. Follow the IEEE style.
• The footer must include your name, student ID, and page number.
Resources
There are a number of resources you can utilize for finding academic articles and you should make the most of these resources.
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1. The VIT Library has access to an extensive array of on-line journals including IEEE and ACM journals. You can access these online Journals through the library’s subscription to the ProQuest platform. You can access this platform by finding the ‘ProQuest academic platform’ link on the StudyBoard@vit home page, towards the bottom of the page in the left column under the heading Resources & Services.
2. Please also refer to the link in the same section on ‘Scholarly Article Searching’. This will show you how to search or articles of the type required for this assignment.
3. In the same section, additionally refer to the link ‘VIT Library Referencing’. This link discusses a number of referencing styles. Different types of Journals will require different styles of referencing and citation, but this assignment requires the IEEE style. Commonly associated with Engineering and Science disciplines. This style is discussed in the document and provides examples and links to further resources.
4. Google Scholar ‘https://scholar.google.com.au/‘ is a separate google search engine that will help you search for scholarly articles (Journal articles and conference papers etc..). It will generally not have access to the resources that Proquest above does as these are usually paid sites. However Google Scholar does index an extremely large amount of scholarly articles located in open access conferences, Journals and academic web sites. Please go through the above notes ‘Scholarly Article Searching’ to find out how to use Google Scholar.
Submission Instructions
All submissions are to be submitted through turn-it-in. Drop-boxes linked to turn-it-in will be set up in the Unit of Study Moodle account. Assignments not submitted through these drop-boxes will not be considered.
Submissions must be made by the due date and time (which will be in the session detailed above) and determined by your Unit coordinator. Submissions made after the due date and time will be penalized at the rate of 10% per day (including weekend days).
The turn-it-in similarity score will be used in determining the level if any of plagiarism. Turn-it-in will check conference websites, Journal articles, the Web and your own class member submissions for plagiarism. You can see your turn-it-in similarity score when you submit your assignment to the appropriate drop-box. If this is a concern you will have a chance to change your assignment and re-submit. However, re-submission is only allowed prior to the submission due date and time. After the due date and time have elapsed you cannot make re-submissions and you will have to live with the similarity score as there will be no chance for changing. Thus, plan early and submit early to take advantage of this feature. You can make multiple submissions, but please remember we only see the last submission, and the date and time you submitted will be taken from that submission.
Your document should be a single word or pdf document containing your report
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Marking criteria
You will be assessed on the following marking criteria
Total Marks: 50
Task
Description
Marks
Introduction
A statement of the purpose for your report and a brief outline of how you will discuss the selected article.
10
Business Process Analysis
Document a critical analysis and clearly identify the workflow of the business process, the organizational units, actors, process relationship relevant to your chosen paper.
10
Business Process Modelling/Management
Critically describe the adopted business process model, method and/or business process management tool which has been developed and applied in your chosen paper.
10
Insights/ Recommendation
Report the approach to diagnose the root causes of poor process performance and recommend appropriate managerial levers for improving them. If such analysis and recommendation are not outlined in your chosen paper, discuss and justify your own view.
10
Conclusion and Reference (If any)
A summary of the points you have made in the body of the paper. If references have been used, a list of sources used in your text. They should be listed alphabetically by (first) author’s family name. Follow the IEEE style.
10
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Assessment 3: Major Assignment
Overview
Weight
Length
Due date
ULO
30%
2500
Session12
1, 2, 3, 4, 5
Introduction
The objective of this assignment is to apply the knowledge and experience acquired with BPMN diagrams and Business Process Management concepts gained through the lectures and activities to a simulated industry Case Study Problem. You will need to employ analytical skills for this Case Study to discover existing problems and re-design the business processes.
Task
This assignment is to be completed in teams of 3 or 4 members. You should begin by submitting (at the end of week 7 the signed group participation form provided in the Moodle. This form needs to be completed and signed by all group members. Once submitted, the teams will remain fixed and no member additions or deletions will be allowed unless by approval of your subject coordinator. Any person not part of a group by the end of week 7 will be assigned randomly to a group by your lecturer. There will be no changing this.
Your task is to model, analyze, re-design and automate the processes for the company case study attached to this assignment (Scenario contained within this document). A narrative description of the “as is” process is given in the case study below. You must take this description as the basis to analyze the process, identify improvement alternatives and to design a to- be process. If you find that the description below is not detailed enough, you can make your own assumptions. But any assumptions must be reasonable and documented.
The first step is to understand the “as is” process model. To this end, you are asked to design a detailed BPMN process model reflecting the current state of the process. This BPMN model should not only deal with the “normal course” of action, but it should also show how different types of errors or exceptions are handled, including changes, cancellations and over-due invoices.
Next, you should identify wastes in the process as well as major issues. The latter should be assessed and documented in an issue register. The “issue register” should include the following columns: Issue Priority Number, Issue Name, Short Description, Data/Assumptions, Quantitative Impact and
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Qualitative Impact. The issue register should not be an inventory of every possible issue you can think of. Instead, you should focus on major issues that capture the concerns expressed by the customers, staff and management stakeholders.
Based on the identified issues, you should then design a “to-be” process model in BPMN and explain what changes you are proposing and how would these changes address the identified issues, and/or how they would contribute to achieving the company’s strategic goals.
In addition to proposing a “to-be” process model, your team must recommend how the to-be process could be automated and how would this automation affect the way the participants in the process do their work.
Submission Instructions
All submissions are to be submitted through turn-it-in. Drop-boxes linked to turn-it-in will be set up in the Unit of Study Moodle account. Assignments not submitted through these drop boxes will not be considered.
Submissions must be made by the due date and time (which will be in the session detailed above) and determined by your Unit coordinator. Submissions made after the due date and time will be penalized at the rate of 10% per day (including weekend days).
The turn-it-in similarity score will be used in determining the level if any of plagiarism. Turn-it-in will check conference websites, Journal articles, the Web and your own class member submissions for plagiarism. You can see your turn-it-in similarity score when you submit your assignment to the appropriate drop-box. If this is a concern you will have a chance to change your assignment and re-submit. However, re-submission is only allowed prior to the submission due date and time. After the due date and time have elapsed you cannot make re-submissions and you will have to live with the similarity score as there will be no chance for changing. Thus, plan early and submit early to take advantage of this feature. You can make multiple submissions, but please remember we only see the last submission, and the date and time you submitted will be taken from that submission.
Your document should be a word or pdf document containing the following sections
1. A title page including the full names of all team members
2. An executive summary
3. The “as-is” process model
4. Waste analysis
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5. Issue register
6. A description of changes your team suggests making to the “as is” process. For each proposed change, you should explain why you suggest that change, and which issue(s) it would help to solve, or how would the change help to address the company’s goals
7. The “to-be” process model
8. A cost analysis of the difference between the two models, including any assumptions you have made to do this.
9. Additionally, you must recommend how the to-be process could be automated and how would this automation affect the way the participants in the process do their work.
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Scientific General Consulting Case study
Scientific General Consulting (SGC) is a small business in Melbourne’s West, which was established in January of 2012 and currently operates from an office in the Footscray area, Emily Hoordoor is the owner of the business and she has four permanent employees. Her business provides coaching to individuals and organisations in areas of teamwork, leadership and personal performance coaching. The coaching is conducted by Emily and a team of coaches who work on a session by session basis. The other coaches operate as subcontractors.
SGC started as a home-based business with Emily as sole operator. Originally, most of Emily’s work came from recommendations from other consulting agencies and associates. Some of her work also came through her LinkedIn account. The amount of work grew to the point that Emily could not handle it all by herself and she would sometimes have to recruit other coaches to take on or help her with some of the work. Seeing an opportunity, the Scientific General Consulting business was begun and has blossomed ever since. A website was created as well as a Facebook presence. The business has grown to the point that she is now providing work to other coaches through her business on a regular basis. There is roughly a 50:50 split between one-to-one work where a coach deals with one person at a time and group sessions, where a company might, for example, run a teamwork workshop for several of its employees simultaneously.
Over time, Emily hired a full-time receptionist and personal assistant. There is a part time bookkeeper to manage the accounts. Later, she hired a “coaching administrator” on a part time basis. His job was to coordinate the work required amongst clients and the coaches when coaching requests came in. A client relations manager deals directly with clients and coaches in the organisation and follow up of coaching sessions.
SGC has a basic website which describes the business and its coaching services, a page with the main people and coaches involved with SGC, testimonials from happy clients and a “Contact us” page for enquiries. The website is not the main source of attracting business and possibly lacks the polish and finesse that one would expect from a professional quality website.
Organisational Culture, Structure, Strategy
Scientific General Consulting (SGC)’s goals are socially and educationally driven. They want to help those in need through understanding the needs of those that they wish to support in training. They also have a genuine desire to improve their clients’ career opportunities and professional standards.
At SGC, the great majority of employees believe that the organisation demonstrates high levels of trust, care, recognition and support amongst members. Within groups in the organisation, people feel that they have flexibility, good opportunities to participate and that they can express their opinions freely. Overall, people are friendly, committed to the organisation and there is good teamwork within groups. Individuals appear to be motivated towards innovation.
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The organic organisational form, as described by Burns and Stalker (1961), is a structure which is appropriate to dealing with rapidly changing conditions. SGC, being a coaching service provider, is highly governed by regulatory authorities. However, it can be seen that the company operates in an organic structure, based on the following characteristics (Burns & Stalker, 1961):
• Fluid, adaptable, and open to change.
• specialised job functions.
• Few management layers.
• Decision making is not centralised to management
• Minimal ‘micro-management’ of employees
By organising itself in this way, SGC benefits from free flows of information, decentralised authority whereby employees are able to participate in decision making activities, and a highly adaptable, dynamic environment (Chimoriya, 2015). One of the main problems within the organization is that the organic structure can be a disadvantage to SGC, by way of increasing the complexity of decision making by expecting input from many individuals, creating an unpredictable and unstructured working arrangement, and incurring higher administration costs by diversifying specialisations in job functions (Chimoriya, 2015). Particularly, the size of the business is becoming larger. Increased training requirements lead them to hire more employees and more collaboration with their partners. Another problem is the business processes structure and management. Sometimes, the process(es) are controlled and managed repetitively by various staff. Occasionally, this can take too long to organize jobs and decreases the customer satisfaction in the long term.
To be able to manage the increasing complexity of the business requirements, leading to increased stakeholder satisfaction, the management need to consider their current business process(es)’ efficiencies (such as reduce waste and cost, better utilise resources…). The interdependent strategy with structure relationships can impact an organisation’s performance (Tian 2012). Before undertaking significant process restructuring, the changes must be assessed to ensure they fit with the business goals and strategic direction. Two of SGC strategies for 2020 are as follows:
1. Focus on reducing costs and job cycle time, which increases operational productivity – allocating the right coach to the appropriate customer who requires services of both low cost and short cycle time.
2. Continued growth in SGC earnings, supported by improved customer, coach and partners satisfaction.
The challenge
While in the past business processes tended to change only slowly over time, it is now firmly held by Emily and her management team that SGC must be able to adapt and improve their processes more rapidly over time. The terms “agile” and “agile development” have now become common terminology within the management team to reflect the idea that the organisation must rapidly adapt as needed to any future changes. However, they have been aware
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that making changes to the way the procedures are handled can lead to many problems if these changes are not considered in the context of the overall business.
Since the inception of the company, the growth of staff and sales have led to increasingly complex procedures and it is difficult for Emily to find the time to fully document these. Additionally, Emily has realized that she lacks the skills necessary to do this in a way that would result in meaningful documentation suitable for further analysis. Thus, you have been hired to take on this role.
Company Process
Clients call the company with a request for a personal tutor or coach to develop some particular skill or ability. The company engages a suitable tutor or coach on behalf of the client and handles all the accounting for the relationship for a fee. This is called an assignment. The assignment process starts when the receptionist, Linda, receives a communication from a potential client by phone, letter or email requesting coaching assistance. The receptionist creates an assignment which begins the process. The receptionist requires personal information from the client such as name and address, contact details and the location(s) where the coaching is required by the client, plus information about the client’s availability and reasons why they require a coach. The receptionist will check if the client has called previously, in which case much of this information will already be held, but still requires confirmation. When the information is complete, the receptionist submits the request.
The request is received by the coaching specialist, Ahmed, who is familiar with the coaches and what they do but, if needed, can also search the company database to find appropriate coaches for specific skills. There may be several coaches for a particular skill or skills. For example, client Mary may wish to improve her public speaking skills and so Ahmed, the coaching specialist, tries to find the most appropriate public speaking coach. Once located, the assignment needs to be scheduled. Coaches have a variety of commitments at any one time so the scheduler contacts the coach to arrange the most appropriate time. Madeleine, the client relations officer, acts as the scheduler and will contact the client to confirm the assignment, the scheduled time and costs. Sometimes when the client is contacted, they may decide to cancel the coaching rather than go ahead. If the recommended coach is not available at the same time as the client, the scheduler passes the assignment back to the coaching specialist to find another coach.
If the client requests a skill for which there is no coach available, instead of cancelling the assignment, and with the client’s consent, the coaching specialist advertises for a coach with that skill. The coaching specialist will interview the applicants in an attempt to find a suitable coach. If there is no suitable coach found within 2 weeks after the advertisement, the coaching specialist informs the client the assignment is cancelled. Otherwise they pass a new recommendation onto the scheduler.
It is the role of the verifier to contact the coach and client shortly before coaching is scheduled to begin, as a reminder and confirmation of the assignment. Madeleine usually does the verification process but if she is too busy, she will ask Ahmed or Linda to do this. Once the coach and client both confirm the assignment, the coaching sessions proceed.
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If the client fails to confirm, the assignment is cancelled and the coach/tutor is contacted about the cancellation. If the coach fails to confirm, the company will contact the client and offer to find a new time with the same coach, find a new coach or to allow them to cancel the coaching. If Ahmed is too busy, he may ask Linda or Emily to make contact.
After a coaching assignment has been completed, Madeleine, as the client relations officer, follows up with the client and the coach to determine how satisfied the client and coach or tutor are with the coaching assignment. Madeleine compiles a report once completed questionnaires from both coach and client have been received.
On completion of an assignment, the bookkeeper compiles an invoice and sends it to the client. In the meantime, the coach sends an invoice to the company bookkeeper. The bookkeeper must have both the customer’s payment and the coach’s invoice before the coach can be paid. If 30 days have elapsed after the bookkeeper has sent the invoice to the client, and no payment is yet received, the bookkeeper writes to the customer to remind them of the payment. If after 90 days payment has still not been received, the bookkeeper passes the unpaid invoice to the manager who writes to the customer. The unpaid debt is sold to a debt collection agency and the client is blacklisted.
Once payment has been received from the client, the coach has been paid and the client relations officer has compiled the satisfaction survey, the assignment is considered complete
The Problems
The Coaching Specialists’ Top Ten Problems:
1. The Coaching Specialists have suggested that there could be an advantage in allowing for potential and existing clients to request coaching assignments online as well as over the phone or face to face.
2. The company has found over time that most coaching requests fall into a small number of categories e.g. public speaking, becoming a mentor, personal development and a few intensive professional level language courses (e.g. English, French, Mandarin). The coaching specialist believes that their knowledge is wasted matching these standard assignments, leaving them little time to handle the more unusual ones, finding new potential coaches or thinking about new opportunities for coaching. How to better use resources is a challenge.
3. Market research has shown that many potential clients (people from the general public) are put off by the cost of one-on-one coaching assignments and would be willing to be coached in small groups of three or four people. This would attract many new clients if the costs were reduced accordingly. This applies especially to corporate clients who would send groups of employees to be coached. However, the Coaching Specialists are not sure how to manage this in the most cost effective and convenient way during the process.
4. Scheduling is a time-consuming process organising a common time between the coach and client and then verifying that the coach and client are both still available shortly before the due date. Streamlining this would be a great advantage.
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5. The bookkeeper who has other duties other than invoices, payments and receipts can be extremely busy. If the business expands, she believes she will not be able to cope. Who and how to manage payment process is a challenge?
6. Corporate clients are often repeat customers because they send their employees on assignments. They do not like having to go through the receptionist, especially if they have to explain their particular situation again. The coaching specialist is normally familiar with their situation and can quickly arrange what they need. How to restructure their process to better manage corporate clients is essential to the business.
7. A potential client can sometimes call in wanting an assignment set up quickly, e.g. a problem in their business has come up that urgently needs some support, training or mentoring. The current process has limited flexibility to cope with this as assignments are dealt with in the order in which they are received.
8. It is happening with increasing frequency that bad debts are being sold to the debt collection agency, entailing an inevitable loss. It would be better perhaps to check customer’s credit rating beforehand, but that might further delay the assignment process.
9. Some coaches have offered to take group sessions. The idea is appealing to the Coaching Specialists. How could this be coordinated during the process?
10. When a client pays for their assignment, the Bookkeeper matches this with the invoice from the coach. Sometimes these don’t match and the bookkeeper can spend considerable time to determine why there is a difference.
The Future
Emily is ambitious and would like to expand the business even further. Firstly, she wants to expand the coaching work the business handles across the entire Melbourne area. However, she can see that both she and her permanent staff are usually very busy and wants to streamline their operating methods. Some of the questions she has been considering are:
• How to re-structure the coaching process to reduce the cost, free up staff and reduce job cycle time?
• How to reduce the waste, such as reducing no value and repetitive tasks?
• How to adopt some of the best practices and methodologies to improve the processes?
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Marking criteria
You will be assessed on the following marking guide
Total Marks: 100
Task
Description
Marks
Introduction & “As-Is” process model
Write an introduction, objective, title page and executive summary of the report. Critically design the “as is” process model. Such detailed BPMN process model must reflect the current state of the process, not only deals with the “normal course” of action, but also shows how different types of errors or exceptions are handled, including changes, cancellations and over-due invoices.
20
Waste Analysis & Issue Register
Identify and list wastes in the process as well as major issues. The latter should be assessed and documented in an issue register. The “issue register” must include necessary information with necessary illustrations and justifications.
20
Change Description & “To-Be” process model
A description of changes required for the “as is” process. For each proposed change, you must explain why you suggest that change, and which issue(s) it would help to solve, or how would the change help to address the company’s goals. Based on the identified issues, you must design a “to-be” process model in BPMN 1.2 and explain what changes you are proposing and how would these changes address the identified issues, and/or how they would contribute to achieving the company’s strategic goals.
20
Cost Analysis & Use of Signavio
Document a cost analysis of the difference between the two models (“As-Is” & “To-Be” process model), including any assumptions you have made to do this. Successfully simulate the given process and effective use of BPMN 1.2 model in Signavio.
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Process Automation & Conclusion
You must recommend how the to-be process could be automated and how would this automation affect the way the participants in the process do their work. A summary and findings of the report. If references have been used, a list of sources used in your text. They should be listed alphabetically by (first) author’s family name. Follow the IEEE style.
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