Meet personal support need

CHCCCS011
Meet personal support needs (Release 1) Student Name Student Number
Assessment Booklet
Assessment Booklet: CHCCOM005
NBA Assessment Booklet CHCCOM005 Version: 1.0 Page 2 of 21
Responsibility: Curriculum Manager Created: 08/17 Last Reviewed: 08/17
ASSESSMENT COMPETENCY RECORD  This form must be filled carefully filled by the assessor as it will be the final record of the student’s competence in this unit.  All student submissions including the relevant documents and checklists should be attached to the cover sheet before placing it on the student file.  The student results must only be entered into the Student Database after all the relevant paperwork and documents are attached to this form. Student Name Student ID Unit Code Unit Title Final Assessment Timetable Date Actual Date of Assessment Completion Reason for Variation
ASSESSOR’S DECLARATION It is confirmed that by completing this assessment, the candidate has successfully satisfied all unit outcomes through repeated and consistent application of skills in line with the competency in performance. Evidence is confirmed as:
 Valid
 Sufficient
 Current
 Authentic
The following documents are to be attached to this form: Assessment Task Assessment Method Result FINAL ASSESSMENT RESULT  Competent (C)  Not Competent (NC)
Assessment Task 1
 Written/ Verbal Questions
S/NS
Assessment Task 2
 Observation/ Demonstration
S/NS
Assessment Task 3
 Report
S/NS Attempt Number and Date Assessor’s Feedback
1.
2.
3.
Final Feedback
Assessment Booklet: CHCCOM005
NBA Assessment Booklet CHCCOM005 Version: 1.0 Page 3 of 21
Responsibility: Curriculum Manager Created: 08/17 Last Reviewed: 08/17
DO NOT SIGN BELOW UNTIL FINAL ASSESSMENTS RESULT IS GRANTED BY THE ASSESSOR. ASSESSOR:
“I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback.”
Signature: ____________________________________ Name____________________________ Date ____/___/________
STUDENT:
“I declare that I accept the assessment competency outcome and consider the feedback of my assessor positively. I also declare that the work submitted is my own, and has not been copied or plagiarised from any person or source.”
Signature: __________________________________Name:____________________________ Date: ____/___/________
Administrative use only:
Entered into Student Management Database
Signature/Initial: ____________________________________
Date: ____/____/________
Release & Revision Number
Release 1 Pre-Requisites
N/A Co-Requisites
N/A Unit Descriptor
This unit describes the skills and knowledge required to determine and respond to an individual’s physical personal support needs and to support activities of daily living. Target Group
This unit applies to workers who provide support to people according to an established individualised plan in any community services context. Work performed requires some discretion and judgement and may be carried out under regular direct or indirect supervision. Conditions and Context of Assessment Skills must have been demonstrated in a relevant workplace that provides personal support services to people, with the addition of simulations and scenarios where the full range of contexts and situations have not been provided in the workplace. These are situations relating to emergency or unplanned procedures where assessment in these circumstances would be unsafe,
Assessment Booklet: CHCCOM005
NBA Assessment Booklet CHCCOM005 Version: 1.0 Page 4 of 21
Responsibility: Curriculum Manager Created: 08/17 Last Reviewed: 08/17
impractical or threatens the dignity of the person. The following conditions must be met for the unit:  use of suitable facilities and resources including: o individualised plans specifying different personal support needs o equipment outlined in individualised plans  modelling of industry operating conditions including involvement of real people when simulating the provision of service and equipment use Overall, assessment must involve some real interactions with people who require personal support.
Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
STUDENT DECLARATION Please  tick the type of submission
 Original submission
 Re-submission*
*when re-submitting work for an assessment, ensure you attach the previous assessment to the back of the amended assessment.
Assessment Booklet: CHCCOM005
NBA Assessment Booklet CHCCOM005 Version: 1.0 Page 5 of 21
Responsibility: Curriculum Manager Created: 08/17 Last Reviewed: 08/17
PARTICIPANT DECLARATION:
I declare that:
 The purpose and procedures of this assessment have been clearly explained to me;
 I been consulted about any special needs I might have in relation to the assessment process, the criteria used for this assessment have been discussed with me;
 I have been given fair notice of the date, time and venue for this assessment and that I am ready for assessment;
 I hold a copy of this work which can be produced if the original is lost/damaged;
 This work is my original work and no part of it has been copied from any other Participant’s work or from any other source, except where I have made reference to that material;
 I have read the assessment and plagiarism, cheating & collusion policies in the HIA Participant Handbook and agree to the conditions required.
 I believe I have satisfactorily met the requirements of the assessment.
Participant’s signature_____________________________Date_______/______/_____________
Assessment Booklet: CHCCOM005
NBA Assessment Booklet CHCCOM005 Version: 1.0 Page 6 of 21
Responsibility: Curriculum Manager Created: 08/17 Last Reviewed: 08/17
INSTRUCTIONS TO STUDENTS/ PARTICIPANT PRIOR TO UNDERTAKING ASSESSMENTS
All Assessment tasks in this Assessment Booklet must be completed and then submitted by the end date of the face-to-face session of the course.
This assessment is summative. Students must have sufficient knowledge before undertaking this assessment.
Candidates must also remember:
 Keep a copy of the assessment prior to submission
 Write your name and page number on the bottom of each page of the submission
 If the submission includes a CD, your name and Student ID must be clearly printed on the disk. The CD should be then places in a sealed plastic packet and attached to the cover sheet.
 All assessments must be submitted by the due date, as mentioned in the cover sheet
 The assessments must be submitted to :
♦ NBA email at ____________________________________________ OR
♦ Posted/dropped into the regional office (check the Participant Handbook for addresses)
Number of Assessment Tasks: 3
* students have to complete all these tasks satisfactorily to be deemed competent in this unit
Tasks:
Written/ Verbal Questions
Observation/ Demonstration
Report
*students are recommended to read the instructions for each task given in this booklet, before commencing with the task.
Elements of Competency:
Determine personal support requirements
Maximise participation
Provide personal support
Complete reporting and documentation
*in order to be deemed competent in this unit, students have to demonstrate knowledge and skills in these Elements of Competency
 On satisfactory completion of all tasks, the students will be marked Competent (C)
 On unsatisfactory completion, they will be deemed Not Yet Competent (NYC)
 Students may consult industry professionals to complete the tasks. The works of the students should be of their own.
Assessment Booklet: CHCCOM005
NBA Assessment Booklet CHCCOM005 Version: 1.0 Page 7 of 21
Responsibility: Curriculum Manager Created: 08/17 Last Reviewed: 08/17
The assessors need to ensure the student is ready for the assessment.
If the student is found to have issues with the assessment:
 The assessor can change the assessment.
 The assessor need to explain the task in detail.
During assessment the trainer will observe the students and no lectures will be conducted.
Appropriate feedback will be provided to the student after assessment.
The student record should reflect your knowledge and skill in performing the task.
The assessor will take up the role of a supervisor and not interfere during the assessment.
In case of safety concerns the assessment should be stopped immediately.
 Students that are unsuccessful at achieving competency in the first attempt will be provided with facilities like:
♦ Coaching
♦ Information
♦ Additional time
 If the student is not able to satisfactorily complete the assessment in the third attempt, he/she will be deemed Not Competent (NC).
 The student deemed NC can re-enrol into the course at a later date for successful completion.
 For further details refer to NBA Assessment Policy and Procedure.
NBA regards plagiarism and cheating as a serious offence and can result in:
 Student’s exclusion from the unit
 Re-assessment Refer to NBA Plagiarism & Cheating Policy and Procedure.
 If the student wants to appeal an assessment, the first step is to inform the assessor about the same.
 The assessor will decide if the student should be re-assessed, keeping in mind, that a fair and equitable decision is made.
 After the decision is made, the assessor will complete a written report explaining why the student was granted/not granted the re-assessment.
Refer to NBA Complaints and Appeals Policy & Procedure for details.
Assessment Booklet: CHCCOM005
NBA Assessment Booklet CHCCOM005 Version: 1.0 Page 8 of 21
Responsibility: Curriculum Manager Created: 08/17 Last Reviewed: 08/17
Number of Assessment Tasks in this unit: 3 Students must complete all assessment tasks to be deemed competent in this unit. Assessment No. Assessment Method Assessment Description Assessment Task 1
Written/ Verbal Questions
Assessment Task 1 consist of 18 written questions that you need to answer in brief. You are required to discuss with your Trainer and Assessor and read thoroughly your participant guide before you attempt these questions. Assessment Task 2
Observation/ Demonstration
In assessment task2, the student will be placed in a situation where they have to complete the listed tasks.
Assessment Task 3
Report
In assessment task3, the students are required to carefully read the case described and make a report related to it.
Assessment Task 1: Written Questions and Answers
Number of Questions
18
Oral 
Written 
Assessment Booklet: CHCCOM005
NBA Assessment Booklet CHCCOM005 Version: 1.0 Page 9 of 21
Responsibility: Curriculum Manager Created: 08/17 Last Reviewed: 08/17
Assessment Instructions
Time allotted
To be set by assessor
Student’s guidelines:
Assessment Task 1 consist of 18 written questions that you need to answer in brief. You are required to discuss with your Trainer and Assessor and read thoroughly your participant guide before you attempt these questions.
All questions, unless specified, should be answered in relation to the legal requirements in your State or Territory.
To successfully complete the assessment, you should demonstrate a thorough knowledge required to operate and structure of the organization’s costing and contracting system, state or territory building and construction codes and regulations relevant to the form of building or construction being undertaken and types, scope and usage of labor through the employee and contractor systems.
To complete the assessment satisfactorily, all questions must be answered correctly.Make sure you:
 Answer all questions
 Print clearly
 Use a blue or black pen. Assessments written in pencil will not be accepted.
 Ask your assessor if you do not understand a question. Whist your assessor cannot tell you the answer, he/she may be able to re-word the question for you
 Do not talk to your classmates. If you are caught discussion the answers you will be asked to leave and your assessment will not be marked.
 Do not cheat. Anyone caught cheating will automatically be marked Not Competent for this unit. There are NO EXCEPTIONS to this rule.
Any instructions will be in Blue and Responses will be in Red
Assessment Booklet: CHCCOM005
NBA Assessment Booklet CHCCOM005 Version: 1.0 Page 10 of 21
Responsibility: Curriculum Manager Created: 08/17 Last Reviewed: 08/17
Questions 1. (PC 1.1) The individual support plan is a written document detailing the client needs on a personal level. What important aspects should this support plan describe? 2. (PC 1.2) What is Service Support Plan (SSP)? 3. (PC 1.3) Which of the following is NOT an ethical behaviour when working as an aged care or health support worker? A. Respecting the client as an individual B. Performing a duty that you are not competent to do C. Ensuring the client is informed and involved in decision making regarding all care
Assessor’s guidelines
The Assessor will record a summary of your responses in this assessment booklet.
Where a Participant does not achieve satisfactory completion, the Assessor will assess knowledge of that area with a re-submission (maximum of two re-submissions only) of assessment work to gain the required outcome
Assessment Booklet: CHCCOM005
NBA Assessment Booklet CHCCOM005 Version: 1.0 Page 11 of 21
Responsibility: Curriculum Manager Created: 08/17 Last Reviewed: 08/17
D. Report breaches to your supervisor and ensure the complaint is followed through 4. (PC 1.4) Different cultures have different beliefs regarding personal hygiene, which includes gender roles and personal space. A heath care worker need to be aware of the way culture influences a client’s response to personal care. Is this true or false? 5. (PC 1.5) List three points to be kept in mind when assisting a client to eat. 6. (PC 1.6) When assisting clients with personal care either in a facility or in their home, there are always risks to consider. Should you, as a care taker, consider the risks that affect other staff and worker? Answer Yes or No.
Assessment Booklet: CHCCOM005
NBA Assessment Booklet CHCCOM005 Version: 1.0 Page 12 of 21
Responsibility: Curriculum Manager Created: 08/17 Last Reviewed: 08/17
7. (PC 2.1) Why is it important to encourage and support personal preferences of client in grooming? 8. (PC 2.2) Which is the better way to identify needs and existing skills of client? A. Interview B. Screening test C. Any of the above 9. (PC 2.3) In what ways can you adapt the workplace to help people with vision impairment? 10. (PC 3.1) How are aids and equipment categorised in terms of technological sophistication?
Assessment Booklet: CHCCOM005
NBA Assessment Booklet CHCCOM005 Version: 1.0 Page 13 of 21
Responsibility: Curriculum Manager Created: 08/17 Last Reviewed: 08/17
11. (PC 3.2) Identify atleast four major hazards commonly encountered in care facilities which must be eliminated or minimised to prevent or reduce the occurrence and severity of staff injuries or illness. 12. (PC 3.3) Why is it important to gain your clients trust in order to identify and respond to routine difficulties? 13. (PC 3.4) What are the responsibility of an aged care or health support worker in dealing with any variations and concerns about a client’s health?
Assessment Booklet: CHCCOM005
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Responsibility: Curriculum Manager Created: 08/17 Last Reviewed: 08/17
14. (PC 3.5) In what ways can you, as an aged care or health support worker, encourage clients to identify any required change to process or aid? 15. (PC 3.6) The legal duty of confidentiality obliges health care practitioners to protect their patients against inappropriate disclosure of personal health information. Is this statement true or false? 16. (PC 4.1) Mention five criteria that make a good and effective verbal report. 17. (PC 4.2) While completing a document according to organisation’s protocol what key aspects of the document and message should be kept in mind?
Assessment Booklet: CHCCOM005
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Responsibility: Curriculum Manager Created: 08/17 Last Reviewed: 08/17
18. (PC 4.3) Is the following statement true or false? Client files are often used to collect and store information which is subject to privacy and confidentiality.
Final Outcome on Completion of Assessment Task 1
 Satisfactory (S)  Not Satisfactory (NS) Assessor’s Signature:
Date:
Student’s Signature:
Date:
Assessment Booklet: CHCCOM005
NBA Assessment Booklet CHCCOM005 Version: 1.0 Page 16 of 21
Responsibility: Curriculum Manager Created: 08/17 Last Reviewed: 08/17
ASSESSMENT TASK NUMBER : 2 Assessment Task
Demonstration Assessment Method
Observation
Date of Assessment
To be announced Elements of Competency
PC 1.1 – 3.6
Task Description
The student will be placed in a situation where they have to complete the listed tasks:
 Safely support 2 individuals in: o bed bathing o dressing, undressing and grooming o eating and drinking using appropriate feeding techniques o oral hygiene o shaving o showering o toileting and the use of continence aids o using aids and equipment including devices used by the person  Perform the following hazardous manual handling scenarios: o transferring a person between bed and chair o transferring a person in and out of car o falls recovering
Instructions for Candidates
In doing the above task the student must:
 Determine personal support requirements
 Maximise participation
 Provide personal support appropriately
 Keep in mind the legal and ethical requirements related to the provision of personal support, and how these are applied in an organisation and individual practice:
o privacy, confidentiality and disclosure
o duty of care
o work health and safety, including manual handling
The student must go through the checklist provided to prepare for the task.
Assessment Booklet: CHCCOM005
NBA Assessment Booklet CHCCOM005 Version: 1.0 Page 17 of 21
Responsibility: Curriculum Manager Created: 08/17 Last Reviewed: 08/17
Students will be given a week to complete this assessment. If required, additional help may be obtained from the trainer, however, students should not expect the direct answer from the trainer.
Instructions for Trainer/Assessors
Trainers are required to explain the assessment to the class and discuss the project expectation. Additional support may be provided and reasonable adjustments can be made to students if required. They should be encouraged to come up with their views regarding the project.
Trainer will schedule a date and time for the assessment and inform the student regarding the same. In order to conduct this task the following must be provided to the student:
Assessor will make sure of the given checklist to assess the student.
This task can be conducted in a simulated environment that reflects workplace conditions.
Time allotted
A week.
Resources Required
Use of suitable facilities and resources including:
 individualised plans specifying different personal support needs
 equipment outlined in individualised plans
Modelling of industry operating conditions including involvement of real people when simulating the provision of service and equipment use.
Assessment Booklet: CHCCOM005
NBA Assessment Booklet CHCCOM005 Version: 1.0 Page 18 of 21
Responsibility: Curriculum Manager Created: 08/17 Last Reviewed: 08/17
ASSESSOR’S CHECKLIST Assessors can use this checklist to evaluate each student’s competency in this task. A separate mapping document can be referred for aligning the task with the unit requirements. Assessors must:  Familiarise themselves with this checklist to ensure understanding of the requirements.  Use verbal and observation methods to interpret the student’s responses and evaluate their performance throughout the task.  Provide comments / feedback to justify their judgement. Competency Factors  S /  NS Comments/Feedback Did the student review individualised plan and confirm required equipment, processes and aids?
 S  NS
Did the student identify requirements outside of scope of own role and seek support from relevant people?
 S  NS
Did the student consider the potential impact that provision of personal support may have on the person and confirm with supervisor
 S  NS
Did the student consider specific cultural needs of the person?
 S  NS
Did the student consider specific physical and sensory needs of the person?
 S  NS
Did the student identify risks associated with the provision of support and confirm with supervisor?
 S  NS
Did the student discuss and confirm person’s own preferences for personal support in a positive way?
 S  NS
Did the student consider and confirm the person’s level of participation in meeting their personal support needs?
 S  NS
Did the student provide the person with information to
 S  NS
Assessment Booklet: CHCCOM005
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Responsibility: Curriculum Manager Created: 08/17 Last Reviewed: 08/17
assist them in meeting their own personal support needs? Did the student safely prepare for each task and adjust any equipment, aids and appliances?
 S  NS
Did the student take account of identified risks in the provision of personal support and technical support activities?
 S  NS
Did the student identify and respond to routine difficulties during support routines, and report more complex problems to supervisor?
 S  NS
Did the student maintain confidentiality, privacy and dignity of the person?
 S  NS
Did the student work with the person and supervisor to identify required changes to processes and aids?
 S  NS
Did the student undertake the task independently?
 S  NS
Did the student demonstrate time management skill through the task?
 S  NS
Did the student exhibit good communication skills?
 S  NS
Did the student meet all the criteria for the task?
 S  NS
Final Outcome on Completion of Assessment Task 2
 Satisfactory (S)  Not Satisfactory (NS) Assessor’s Signature:
Date:
Student’s Signature:
Date:
Assessment Booklet: CHCCOM005
NBA Assessment Booklet CHCCOM005 Version: 1.0 Page 20 of 21
Responsibility: Curriculum Manager Created: 08/17 Last Reviewed: 08/17
ASSESSMENT TASK NUMBER : 3 Assessment Task
Report Date of Assessment
To be announced Elements of Competency
PC 1.1 – 2.3
Task Description
In this assessment, there is a scenario described to the students. There are questions regarding each scenario which the students must answer.
Instructions for Candidates
The students are required to carefully read the case described and make a report related to it.
Instructions for Assessors
The assessor will make sure that the students understand the task.
Time allotted
One week
Case:
Your client, who is an Aboriginal and Torres Strait Islander, has a hearing impairment and is overweight. He needs to go for his exercise class. He needed you to dress him, drive him to the class, and assist them while they take part in the class. Then you have to get him out, shower and dress him and transport him back home. The whole scenario takes about a half day for a one hour class.
Question: Base on this scenario write a report of 700 words regarding how you will carry out the whole procedure. Make sure to report addresses the following issues:  Identify the personal support requirements  Address how you would maximise the participation of the client  What points you need to take into account relating to the hearing aid and equipment.  How you would make sure to maintain confidentiality, privacy and dignity of the person
Assessment Booklet: CHCCOM005
NBA Assessment Booklet CHCCOM005 Version: 1.0 Page 21 of 21
Responsibility: Curriculum Manager Created: 08/17 Last Reviewed: 08/17
Final Outcome on Completion of Assessment Task 3
 Satisfactory (S)  Not Satisfactory (NS) Assessor’s Signature:
Date:
Student’s Signature:
Date:


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